<p>Sr. Product Manager</p> <p>We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?</p> <p>Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.</p> <p>The Customer Digital Profile & Consent Platform Product Line, part of the Integrated Services Product Group in GDIA, are dedicated to provisioning API services and Data products enabling connected vehicle functionality, analytics / insights creation, enhanced customer experience across all digital touchpoints, and compliance with regulations pertaining to customer data and marketing.</p> <ul> <li>Digital Account Platform - Consisting of CAP Global and CAP China, the Digital Account Platform is an Enterprise account management ecosystem providing best-in-class consumer experience by collecting the online profile account, vehicle, and address book information in real-time for both authenticated and guest experiences. </li><li>CLIMES - The Central Legal Information Management System (CLIMES) is the master system for consumer facing legal language text, as well as purposes of use for both customer consent and internal data usage. </li><li>Consent Platform - Consisting of multiple products across a transactional system and data products, the Consent Platform is the master system of record for all consumer consent globally. </li></ul> <p>In this position...</p> <p>As a key leader within the Integrated Services Product Group at GDIA, you will own the strategic direction and operational success of the Customer Digital Profile & Consent Platform Product Line. This role offers a unique opportunity to lead a complex, mission-critical platform that powers connected vehicle functionality, enhances customer experiences across digital touchpoints, and ensures compliance with evolving regulatory requirements on customer data and marketing. You will work collaboratively with diverse cross-functional teams-including engineering, product, and business stakeholders-to drive product innovation, technical excellence, and operational integrity at scale. This leadership position requires a hands-on approach to managing product vision, site reliability, stakeholder engagement, and people development in a fast-paced, matrixed environment. Your efforts will directly impact Ford's ability to deliver trusted, data-driven, customer-centric digital experiences globally.</p> <p>As a key leader within the Integrated Services Product Group at GDIA, you will own the strategic direction and operational success of the Customer Digital Profile & Consent Platform Product Line. This role offers a unique opportunity to lead a complex, mission-critical platform that powers connected vehicle functionality, enhances customer experiences across digital touchpoints, and ensures compliance with evolving regulatory requirements on customer data and marketing. You will work collaboratively with diverse cross-functional teams-including engineering, product, and business stakeholders-to drive product innovation, technical excellence, and operational integrity at scale. This leadership position requires a hands-on approach to managing product vision, site reliability, stakeholder engagement, and people development in a fast-paced, matrixed environment. Your efforts will directly impact Ford's ability to deliver trusted, data-driven, customer-centric digital experiences globally.</p> <p>What you'll do...</p> <p>Product Management</p> <ul> <li>Own and execute a comprehensive product vision and strategy for the ongoing transformation of the Customer Account Platform (CAP) and Consent Platform capabilities, ensuring alignment with overall business objectives. </li><li>Collaborate closely with cross-functional teams-including business, product, engineering, UX, data engineering, and AI/ML-to define, prioritize, and deliver platform features and capabilities that balance timing, cost, features, and performance. </li><li>Create, maintain, and communicate detailed product roadmaps outlining key milestones, deliverables, and timelines that drive transparency and accountability among stakeholders. </li><li>Utilize data-driven approaches, including product experiments, user interviews, and metrics analysis, to gather customer feedback, validate assumptions, measure success, and continuously improve the product experience. </li><li>Champion innovation by spearheading automation, process improvements, and lifecycle management initiatives that optimize product delivery and foster a culture of reuse and deprecation. </li><li>Deeply understand customer and business problems, sizing impact and value, and drive initiatives hands-on to successful execution. </li><li>Elevate the CAP/Consent platform by refining and scaling best-in-class product management practices that foster innovation, data-driven decision-making, and customer-centricity. </li></ul> <p>Site Reliability Engineering & Technical Excellence</p> <ul> <li>Guide the engineering of highly scalable, maintainable, and performant software platforms utilizing Test-Driven Development (TDD) and evolutionary architecture principles to balance scope, outcomes, and technical debt. </li><li>Influence and leverage strategic cloud technologies, such as Google Cloud Platform (GCP), to optimize product infrastructure and performance. </li><li>Measure and optimize system performance proactively, anticipating customer needs and pushing enterprise capabilities forward with innovative resilience strategies. </li><li>Identify, reduce, and eliminate operational toil via automation to maximize engineering efficiency and innovation capacity for partner development teams. </li><li>Lead root cause analysis of production incidents, implement preventive measures, and conduct blameless postmortems to improve system reliability and design continuously. </li><li>Ensure all software and services provide strong observability and monitoring capabilities in production, coordinating Operational Readiness Reviews (ORRs) before launches. </li><li>Enable and guide partner teams to monitor site technical metrics (transaction errors, response times, capacity utilization, etc.) and develop resilient architectures spanning backend, frontend, business logic, data, and integration tiers, along with robust testing, CI/CD pipelines, and agile processes. </li><li>Implement and uphold operational excellence best practices, ensuring regulatory compliance (cybersecurity, data privacy, etc.) and organizational policies are consistently met. </li></ul> <p>People Management</p> <ul> <li>Mentor and guide team members through technical and operational challenges, driving continuous growth and fostering a culture of collaboration and high-performance. </li><li>Act as a champion of change, inspiring teams to align with company, organizational, and team objectives. </li><li>Demonstrate excellent interpersonal, communication (both written and verbal), and conflict-resolution skills tailored to diverse audiences, fostering effective collaboration and decision-making. </li><li>Facilitate regular communication and coordination between engineering leaders, Product Managers, Program Managers, Architects, and business stakeholders to ensure delivery of high-quality solutions on time. </li></ul> <p>Stakeholder Management</p> <ul> <li>Seamlessly manage escalations and influence appropriately across diverse stakeholder groups. </li><li>Effectively communicate product vision, strategy, and progress to executive leadership and stakeholders, securing alignment and support for strategic initiatives. </li><li>Provide transparent, clear status updates and ensure committed timelines and service level agreements (SLAs) are met. </li><li>Partner closely with business stakeholders to contribute to product strategy and roadmap development, ensuring alignment with organizational goals. </li></ul> <p>What you'll do...</p> <p>Product Management</p> <ul> <li>Own and execute a comprehensive product vision and strategy for the ongoing transformation of the Customer Account Platform (CAP) and Consent Platform capabilities, ensuring alignment with overall business objectives. </li><li>Collaborate closely with cross-functional teams-including business, product, engineering, UX, data engineering, and AI/ML-to define, prioritize, and deliver platform features and capabilities that balance timing, cost, features, and performance. </li><li>Create, maintain, and communicate detailed product roadmaps outlining key milestones, deliverables, and timelines that drive transparency and accountability among stakeholders. </li><li>Utilize data-driven approaches, including product experiments, user interviews, and metrics analysis, to gather customer feedback, validate assumptions, measure success, and continuously improve the product experience. </li><li>Champion innovation by spearheading automation, process improvements, and lifecycle management initiatives that optimize product delivery and foster a culture of reuse and deprecation. </li><li>Deeply understand customer and business problems, sizing impact and value, and drive initiatives hands-on to successful execution. </li><li>Elevate the CAP/Consent platform by refining and scaling best-in-class product management practices that foster innovation, data-driven decision-making, and customer-centricity. </li></ul> <p>Site Reliability Engineering & Technical Excellence</p> <ul> <li>Guide the engineering of highly scalable, maintainable, and performant software platforms utilizing Test-Driven Development (TDD) and evolutionary architecture principles to balance scope, outcomes, and technical debt. </li><li>Influence and leverage strategic cloud technologies, such as Google Cloud Platform (GCP), to optimize product infrastructure and performance. </li><li>Measure and optimize system performance proactively, anticipating customer needs and pushing enterprise capabilities forward with innovative resilience strategies. </li><li>Identify, reduce, and eliminate operational toil via automation to maximize engineering efficiency and innovation capacity for partner development teams. </li><li>Lead root cause analysis of production incidents, implement preventive measures, and conduct blameless postmortems to improve system reliability and design continuously. </li><li>Ensure all software and services provide strong observability and monitoring capabilities in production, coordinating Operational Readiness Reviews (ORRs) before launches. </li><li>Enable and guide partner teams to monitor site technical metrics (transaction errors, response times, capacity utilization, etc.) and develop resilient architectures spanning backend, frontend, business logic, data, and integration tiers, along with robust testing, CI/CD pipelines, and agile processes. </li><li>Implement and uphold operational excellence best practices, ensuring regulatory compliance (cybersecurity, data privacy, etc.) and organizational policies are consistently met. </li></ul> <p>People Management</p> <ul> <li>Mentor and guide team members through technical and operational challenges, driving continuous growth and fostering a culture of collaboration and high-performance. </li><li>Act as a champion of change, inspiring teams to align with company, organizational, and team objectives. </li><li>Demonstrate excellent interpersonal, communication (both written and verbal), and conflict-resolution skills tailored to diverse audiences, fostering effective collaboration and decision-making. </li><li>Facilitate regular communication and coordination between engineering leaders, Product Managers, Program Managers, Architects, and business stakeholders to ensure delivery of high-quality solutions on time. </li></ul> <p>Stakeholder Management</p> <ul> <li>Seamlessly manage escalations and influence appropriately across diverse stakeholder groups. </li><li>Effectively communicate product vision, strategy, and progress to executive leadership and stakeholders, securing alignment and support for strategic initiatives. </li><li>Provide transparent, clear status updates and ensure committed timelines and service level agreements (SLAs) are met. </li><li>Partner closely with business stakeholders to contribute to product strategy and roadmap development, ensuring alignment with organizational goals. </li></ul>