<p>Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.</p> <p>RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.</p> <p>Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at Clery Report.</p> <p>Job Description:</p> <p>Reports to the Assistant Vice President of Enrollment and oversees the activities within the RCC Solutions Center. The RCC Solution Center provides an integrated one-stop service in the areas of admissions, billing and payments, financial aid, first semester advising, and registration, for new and all other student populations at RCC. The Assistant Director of the RCC Solutions Center works closely with the Assistant Director of Admissions to increase the number of students that matriculate into RCC. The Assistant Director of the RCC Solutions Center works with Directors and staff from all areas that impact enrollment and student success such as admissions, financial aid, registrar, student accounts, advising, and IT services. The Assistant Director is a part of the Enrollment Team and assesses, participates, and oversees the training needs for the Solutions Center Staff, compiles relevant data about enrollment and the enrollment process, and contributes to strategic enrollment initiatives and planning as a member of the Enrollment Team.</p> <p>Title: Assistant Director of the RCC Solutions Center</p> <p>Unit: NUP Non-Unit Professional</p> <p>Department: Enrollment</p> <p>Reports To: Dean of Enrollment</p> <p>Date: May 2025</p> <p>Essential Functions:</p> <ul> <li>Provides leadership and manages the RCC Solutions Center; supervises, schedules, evaluates, and provides performance coaching and team building for the staff and work-study students who work in the Solutions; fosters inclusive team-building environment for all personnel who work within the Solutions Center and those who participate in work in the SC from other offices. </li><li>Designs and implements cross-functional training, resources, and processes in conjunction with all offices involved in the Enrollment/Retention process such as Admissions, Financial Aid, Student Accounts, Registrar, Advising, IT, and Business Office. </li><li>Acts as liaison between the Solution Center and Enrollment/Retention Offices and other key campus partners. </li><li>Ensures delivery of efficient, timely, accurate, and high-quality student services through regular assessment and training opportunities. </li><li>Serves as an advocate for students and staff regarding enrollment-related matters at the college; establishing collaborative partnerships with internal and external stakeholders to advance and promote student-centered enrollment policies and practices for credit and non-credit students. </li><li>Runs assigned targeted campaigns to assigned student constituents. </li><li>Assesses and reports on effectiveness of Solution Center; conducts workflow monitoring and recommends and/or directs continuous process improvements to impact student success. </li><li>Identifies enrollment barriers for students and collaborates with Enrollment/Retention Offices and key campus partners to reduce or eliminate barriers. </li><li>Maximizes the use of all integrated software for office operations and service to students; collaborates with Enrollment Management Leadership to identify and implement technological service enhancements within the Solutions Center. </li><li>Assists and advises students in the utilization of self-service options related to enrollment. </li><li>Fields students request that are barriers to enrollment and student success. </li><li>Provides oversight into handling complex issues or problems that arise with students. </li><li>Maintains knowledge in FERPA in handling students matters in the Solutions Center. </li><li>Participates in the development of campus policies particularly related to student enrollment and success. </li><li>Serves on college committees as directed. </li><li>Performs other duties as required to enhance student enrollment and success. </li></ul> <p>Requirements:</p> <ul> <li>Bachelor's degree; at least three years of relevant experience, including at least two years of experience in college admissions, multicultural student affairs, or a related field. </li><li>Excellent interpersonal, organizational, communication, and public speaking skills. </li><li>Established track record of high-quality customer service and experience in explaining and interpreting procedures and policies. </li><li>Experience with team building, project management, problem-solving, and approaching work analytically. </li><li>The ability to work collaboratively and tactfully with a diverse range of people, </li><li>Work independently with minimal supervision over sustained periods; experience developing and managing programs; attention to detail; good judgment and discretion; and a driver's license. </li><li>Relevant experience working with technology used in higher education settings such as student information and data management systems. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Master's degree in High Education, Psychology, Human Services, Counseling, Communication, Management or a closely related field. </li><li>Experience managing a team providing extensive customer services as a unit. </li><li>Fluency in a second language. </li><li>Experience using a college enrollment CRM, specifically Slate or other types of CRM's. </li></ul> <p>Additional Information:</p> <p>Compensation: $80,000-100,000.00K</p> <p>Employees of Roxbury Community College are considered employees of the Commonwealth of Massachusetts and receive benefits that include:</p> <ul> <li>High quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC) </li><li>Reasonable Dental and Vision Plans </li><li>Flexible Medical Spending Account and Dependent Care Assistance Account </li><li>Low cost basic and optional life insurance </li><li>Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b). </li><li>12 paid holidays per year and competitive Sick, Vacation, and Personal Time </li><li>Tuition Benefit for employees and dependents at state colleges and universities </li><li>Short-Term Disability and Extended Illness program participation options </li><li>Professional Development and Continuing Education opportunities </li><li>Qualified Employer for Public Service Student Loan Forgiveness Program </li><li>Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers </li><li>Access to the Commonwealth's Mass4You, employee assistance program </li><li>Free employee parking on the Roxbury Campus </li><li>Public Transportation is available to the College via the MBTA Orange Line Roxbury Crossing Station & connecting bus stops, an eight-minute walk to the campus. </li></ul> <p>Location: Roxbury Community College, 1234 Columbus Ave, Boston, MA 02120</p> <p>Unit Status: NUP Non-Unit Professional</p> <p>Hours: 37.5 hours per week.</p> <p>Expected Start Date: May 2025</p> <p>Application Instructions:</p> <p>All applicants must apply online by submitting:</p> <ul> <li>Cover Letter </li><li>Resume </li><li>(3) Professional References </li></ul> <p>Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.</p> <p>After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.</p> <p>Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or pnoel1@rcc.mass.edu.</p> <p>ADA Compliance:</p> <p>The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.</p> <p>Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at hrstaff@rcc.mass.edu.</p> <p>Frequently Asked Questions (FAQs)</p> <p>Powered by</p>