<p>Job Responsibilities</p> <p>Supervises IT Customer Support Specialist lll's to include training, scheduling, and prioritizing their daily work. Ensures that all work schedules, installations, repairs, upgrades, etc. are done in a timely and orderly manner. Also, assures that all work is performed in accordance with SCDOT policies and procedures while minimizing delays for IT users.</p> <p>Helps/works with managing and maintaining the SCDOT Microsoft Desktop Deployment Toolkit (MDT) environment. Adds new or adjusts existing PowerShell scripts to install software during each Task Sequence of the deployment process. Researches to maintain existing technology and to be aware of new technology to successfully incorporate changes as needed.</p> <p>Assists with SCDOT Microsoft Endpoint Configuration Manager (MECM). Helps/works with building packages for deployment, checking the status of deployment packages, assists with maintaining existing collections, assists with building new collections, and builds queries as needed.</p> <p>Ensures compliance with IT policies and procedures. Handles IT security issues in a timely manner. Consults with users concerning IT needs and develops recommendations for management. Identifies IT training needs and schedules HQ provided training classes.</p> <p>Diagnoses and resolves hardware, software, and network problems reported by users. Installs, configures, maintains, transports, and upgrades computers, printers, and other IT equipment. Installs software as required.</p> <p>Assists the Regional IT Endpoint Technician II at HQ in recording and tracking hardware and/or software inventory and surpluses equipment in accordance with policies. Assists with the removal and disposal of obsolete equipment and other components, salvaging usable parts. Performs other related duties as assigned.</p> <p>Minimum and Additional Requirements</p> <p>A high school diploma and two and one-half (2.5) years of experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence. A valid motor vehicle operator's license is required.</p> <p>The physical demands for the essential functions includes sitting or standing at a desk for an extended periods and working on a computer. May be required to lift up to 50 lbs. May be required to work outside normal business hours.</p> <p>Additional Comments</p> <p>The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.</p>