<p>Photronics Inc.</p> <p>Established in 1969</p> <p>Largest Global Photomask Supplier</p> <p>Reputation of Service Excellence</p> <p>Our People Make the Difference</p> <p>Join our family and grow with us!</p> <p>Position Title: Customer Support Tech</p> <p>Location: The role is available in either Allen, Texas, or Brookfield, Connecticut.</p> <p>Shift: Monday to Friday, 3:00 PM to 11:30 PM plus shift differential</p> <p>Position Summary: Photronics Inc. is looking for a Customer Support Tech who takes pride in producing work done right the first time, and who has the desire to learn and strive for success in a fast-paced environment. If you are looking to join an engaging, rewarding, collaborative, and friendly working environment in a highly technical operating setting, we want to hear from you!</p> <p>Key Responsibilities:</p> <ul> <li>Direct interface with both Internal/external customer base </li><li>Experience in the Semiconductor Sector a plus </li><li>Must be able to review, interpret, and discuss product orders with customers </li><li>Verifies product(s) meet site manufacturing requirements and capabilities. Checks and examines completed jobs for exactness, and conformance to customer specifications </li></ul> <p>Qualifications:</p> <ul> <li>0- 2 years of Customer service experience </li><li>Strong Microsoft Suite experience </li><li>Solid communication, technical writing, and organizational skills </li><li>Must be extremely detail-oriented, possessing strong time management, analytical and problem-solving skills. </li><li>Experience in the Semiconductor Industry is preferable </li></ul> <p>Benefits:</p> <ul> <li>Medical Insurance </li><li>Prescription Drug Coverage </li><li>Dental Insurance </li><li>Vision Insurance </li><li>Flexible Spending Accounts (FSA) </li><li>Health Savings Account (HSA) </li><li>Employee Assistance Program (EAP) </li><li>Short-Term and Long-Term Disability </li><li>Life and AD&D Insurance </li><li>401k plan with company match </li><li>Employee Stock Purchase Plan </li><li>Annual Discretionary Bonus Program </li><li>Educational Assistance Program </li><li>Health benefits become effective on the first day of the month following your hire date. </li></ul> <p>Photronics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity and expression, pregnancy, protected veteran status, or any other classifications protected by law. This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.</p> <p>Photronics is an E-Verify company.</p>