<p>Benjamin Franklin Plumbing, an affiliate of Authority Brands Inc., is looking for a Dispatcher to join the team in our Cincinnati, OH office. The Dispatcher will schedule technician appointments and facilitate communication between technicians, customers, and the company.</p> <p>What can joining our team offer you?</p> <ul> <li>The opportunity you deserve to build your career with an established company that prioritizes integrity and employee advancement. </li><li>Competitive pay rates that are based on your hard-earned experience! </li><li>A best-in-the-industry benefits package that includes PTO, health, dental, vision and 401k with company match. </li></ul> <p>There's never been a better time to see what joining the team at Benjamin Franklin can offer you.</p> <p>Responsibilities:</p> <ul> <li>Maintain the service technician schedules and dispatch technicians as service calls are completed. </li><li>Schedule technicians' return trips with customers to complete jobs after arrival of parts. </li><li>Maintain on call schedule for service technician and after-hours service procedures. </li><li>Enter service calls, schedule calls, and generate call debriefing with technicians daily. </li><li>Maintain customer database, ensuring complete, accurate, and updated entry of information. </li><li>Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries. </li><li>Respond to service technician requests both by radio and phone. </li><li>Follow up and schedule preventative maintenance service appointments. </li><li>Review completed service work orders for accuracy. </li><li>Prepare invoices and timecards for processing. </li><li>Participate in all company sponsored training classes. </li><li>Effectively manage conflict resolution with clients through clear communication and addressing all concerns, questions, or problems expediently. </li></ul> <p>Qualifications:</p> <ul> <li>High school diploma or GED required. </li><li>Dispatcher experience greatly preferred. </li><li>Plumbing industry or other trade industry experience a huge plus! </li><li>Excellent communication and listening skills required. </li><li>Focus on maintaining a courteous demeanor with all customers and associates required. </li><li>Ability to follow all safety policies and procedures a must. </li><li>Must be able to pass a background check and drug screen. </li></ul> <p>Other details</p> <ul> <li>Job Family Retail </li><li>Pay Type Hourly </li></ul> <p>Apply Now</p> <ul> <li>Cincinnati, OH, USA </li></ul>