<p>100Must Have Technical/Functional Skills</p> <ul> <li>10+ years of total IT experience, with at least 5+ years as a dedicated Salesforce Business Analyst. </li><li>Strong understanding of Salesforce ecosystem, especially Service Cloud, Sales Cloud, and platform capabilities. </li><li>Hands-on experience with creating user stories, process documentation, and wireframes. </li><li>Familiarity with declarative Salesforce features like Flows, Validation Rules, Approval Processes, etc. </li><li>Strong analytical, communication, and stakeholder management skills. </li><li>Proficient in tools like Rally, confluence and JIRA </li><li>Salesforce Administrator or Business Analyst certification (preferred). </li></ul> <p>Roles & Responsibilities</p> <ul> <li>Engage with business users and stakeholders to gather, document, and validate functional and non-functional requirements. </li><li>Translate business requirements into detailed user stories, process flows, and acceptance criteria. </li><li>Serve as a liaison between business and technical teams to ensure alignment of solutions. </li><li>Conduct requirement workshops, user interviews, and process mapping sessions. </li><li>Collaborate with Salesforce architects, developers, and testers throughout the delivery lifecycle. </li><li>Lead UAT planning, execution, and training sessions for end users. </li><li>Support backlog grooming, sprint planning, and agile ceremonies as part of an Agile team. </li><li>Recommend Salesforce best practices and standard features to meet business needs efficiently. </li><li>Track and report progress, issues, and risks to stakeholders and project managers. </li></ul> <p>Generic Managerial Skills, If any</p> <p>Should be able Manage Scrum Team</p> <p>Salary Range: $100,000 - $125,000 a Year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-SP1</p>