<p>Kforce has a client that is seeking a Customer Service Logistics in Saint Charles, MO.</p> <p>Key Tasks:</p> <ul> <li>Customer Service Logistics will be responding promptly and courteously to customer inquiries and complaints regarding railcar fleet services </li><li>Ensuring that orders are processed accurately while adhering to established procedures and timelines </li><li>Coordinating movement of cars between storage, shop, and customer locations; Including identifying best route, waybilling with railroads, and communicating with all necessary parties to ensure proper movement </li><li>Prioritize accurate and timely system data updates that support the businesses' billing, invoicing and payment processes </li><li>Developing and maintaining strong relationships with internal and external customers by keeping them informed of service changes, updates, and developments </li><li>Maintaining accurate records of car movements and transactions for reporting purposes </li><li>As a Customer Service Logistics, you will be assisting with development and implementation of new process improvements to enhance logistics operations </li><li>Regularly reviewing and monitoring key performance metrics to identify areas for improvement and providing data to support strategic adjustments* Bachelor's degree in Business, Logistics, or a related field </li><li>Experience in customer service positions, preferably in the railcar industry </li><li>Strong written and verbal communication skills </li><li>Ability to work in a fast-paced, team environment </li><li>Comfortable working on a computer and proficient in Microsoft Outlook, Excel, OneNote, and Teams </li><li>Ability to work independently and manage competing priorities </li><li>Detail-oriented </li><li>Understanding of logistics and transportation industry concepts and practices </li></ul>