<p>Legal Receptionist & Switchboard</p> <p>Provides exceptional customer service to the firm by performing a variety of job duties and responsibilities within the legal environment. Maintains utmost professionalism and willingness to assist legal customers-including but not limited to law partners, paralegals, and legal administrative assistants-with value-added services.</p> <p>Job Duties and Responsibilities</p> <ul> <li>Meets and greets all visitors and employees to the firm, providing them with a professional welcome and going above and beyond in their service approach. </li><li>Schedules meeting rooms, ensuring that each conference room has the necessary supplies, beverages, video conferencing setup, etc., prior to client meeting times. </li><li>Answers all incoming telephone calls made to the firm by following firm/Ricoh phone etiquette expectations and maintaining professional communication. </li><li>Engages in company and community service events or firm initiatives and philanthropies. </li><li>Performs light clerical/admin assistant duties: </li><li>Performs a broad range of clerical duties that require knowledge of legal procedures and terminology. </li><li>Prepares documents, maintains files and calendars, and schedules appointments and meetings. </li><li>Prepares legal documents and correspondence from drafts or dictated text. </li><li>Manages calendars and assists in meeting deadlines. </li><li>Provides light housekeeping duties, maintaining an organized workspace. </li><li>Provides "value-added" services as approved by the Site Manager/Supervisor. </li><li>Builds professional relationships with clients as well as employees within the firm. </li><li>Educates themselves on the firm's culture, key people, and roles, integrating seamlessly into the environment. </li><li>Understands firm culture and expectations regarding greeting clients and other visitors. </li><li>Maintains proper visitor and guest security procedures as outlined by Ricoh and the firm. </li><li>Monitors whereabouts of attorneys and staff to appropriately handle telephone calls, visitors, and inquiries. </li><li>Serves as the firm's concierge regarding guests, clients, and staff, familiarizing themselves with the area's restaurants, coffee houses, etc. </li><li>Maintains a professional appearance and cleanliness of the firm's lobby. </li><li>Orders supplies when necessary and organizes the supply room and closets. </li><li>Performs light hospitality tasks, including coffee, water, and ordering food and drinks. </li><li>Performs other duties as assigned. </li></ul> <p>Qualifications (Education, Experience, and Certifications)</p> <p>Typically Required:</p> <ul> <li>High school diploma required. </li><li>Two years of related business experience preferred, with a strong preference for administrative experience in a law firm/legal environment. </li><li>Associate degree or bachelor's degree preferred. </li></ul> <p>Knowledge, Skills, and Abilities</p> <ul> <li>Proficiency in MS Office Suite, specifically Word, Excel, and PowerPoint. </li><li>Excellent customer service skills with strong attention to detail. </li><li>Ability to handle multiple tasks simultaneously. </li><li>Strong organizational and communication skills. </li><li>Proactive attitude. </li></ul> <p>Working Conditions, Mental, and Physical Demands</p> <ul> <li>Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. </li><li>Work assignments are diversified, requiring the ability to interpret, comprehend, and apply complex material, data, and instructions while preparing and conveying diverse information. </li><li>Some physical effort required. Work is mostly sedentary but includes walking, standing, bending, reaching, and lifting or carrying objects up to 50 lbs. (e.g., papers, books, files, and small parts). </li><li>Moderate dexterity required-regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). </li></ul> <p>The above statements describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role.</p>