<p>Field Service Dispatcher - Material Handling</p> <p>Signing Bonus: $2,000</p> <p>Position Summary</p> <p>At Arnold Machinery Company, we believe exceptional service starts with exceptional people. We've built the most comprehensive machinery support team in the western U.S., and our Field Service Dispatcher plays a vital role in maintaining our legacy of outstanding customer satisfaction. If you're organized, detail-oriented, and thrive in a fast-paced environment, this is the opportunity for you.</p> <p>What You'll Do</p> <ul> <li> <p>Serve as the primary point of contact for field service inquiries and schedule jobs accordingly.</p> </li><li> <p>Prioritize and dispatch technicians based on urgency and customer needs.</p> </li><li> <p>Act as a liaison between customers and the service department, ensuring a seamless experience.</p> </li><li> <p>Manage job documentation: write up, track, and assist in closing service tickets.</p> </li><li> <p>Verify warranty eligibility and communicate status to customers prior to service.</p> </li><li> <p>Coordinate with the Service Manager to align daily schedules, parts availability, and job priorities.</p> </li><li> <p>Monitor job progress and labor hours to meet estimated timelines.</p> </li><li> <p>Ensure proper authorization and documentation are secured before work begins.</p> </li><li> <p>Process technician timecards and maintain accurate service records.</p> </li><li> <p>Communicate parts requirements and assist with service agreement management.</p> </li></ul> <p>What We're Looking For</p> <ul> <li> <p>A proactive and ambitious professional with excellent communication skills.</p> </li><li> <p>Strong problem-solving abilities with minimal need for supervision.</p> </li><li> <p>High attention to detail and the ability to juggle multiple tasks.</p> </li><li> <p>Proficient in Microsoft Excel and Word.</p> </li><li> <p>Good mathematical skills and solid organizational habits.</p> </li></ul> <p>Physical Requirements</p> <ul> <li> <p>Ability to sit, stand, walk, bend, and reach throughout the day.</p> </li><li> <p>Must be comfortable communicating in-person and via phone or radio.</p> </li><li> <p>Ability to work in an office and occasionally in field or shop environments.</p> </li></ul> <p>Education & Experience</p> <ul> <li> <p>High School Diploma or equivalent required.</p> </li><li> <p>Prior experience in dispatching or service coordination is highly preferred.</p> </li><li> <p>Relevant work experience may substitute for education requirements.</p> </li></ul> <p>Why Join Arnold Machinery?</p> <ul> <li> <p>$2,000 Signing Bonus</p> </li><li> <p>Comprehensive Benefits Package:</p> </li><li> <p>100% paid medical premium for employees and their families</p> </li><li> <p>Dental & Vision insurance options</p> </li><li> <p>Paid Sick Leave, Vacation, and Holidays</p> </li><li> <p>401(k) and Roth with company match</p> </li><li> <p>Quarterly and annual performance bonuses</p> </li><li> <p>Company stock awarded to employees with 5+ years of service</p> </li></ul> <p>Our Commitment to You</p> <p>At Arnold Machinery, we value our people above all else. We are proud to be an Equal Opportunity Employer and participate in E-Verify. Reasonable accommodations will be considered for qualified applicants.</p> <p>Apply now and become a part of a team that values integrity, excellence, and a commitment to customer satisfaction.</p>