<p>Benefits:</p> <ul> <li>401(k) </li><li>401(k) matching </li><li>Bonus based on performance </li><li>Dental insurance </li><li>Health insurance </li><li>Paid time off </li><li>Training & development </li></ul> <p>Do you have what it takes to work for the BEST?</p> <p>One Hour Heating and Air Conditioning and Benjamin Franklin Plumbing is looking for a rockstar Customer Care Specialist who will be working in a fast-paced, high-volume environment while ensuring that the first interaction a customer has with our company is of the highest standard in terms of service quality. Come and Grow with us!</p> <p>Responsibilities:</p> <ul> <li>Ensure all calls are answered promptly </li><li>Internal Team Member Support </li><li>Maintain an above-average call conversion ratio on all incoming calls and motivate </li><li>Build sustainable relationships and engage customers by taking the extra mile </li><li>Maintain accurate reporting of aborted calls, canceled appointments, call goals, lead goals, etc. </li><li>Respond to customer inquiries regarding company schedule, requested lead times, equipment service, service invoicing and general inquires </li><li>Maintain customer database, ensuring complete, accurate and updated entry of information </li><li>Effectively manage conflict resolution with customers, through clear communication, addressing all concerns, questions, or problems expediently </li><li>Perform administrative duties to assist with the overall efficiency of the operation at management's request </li></ul> <p>Qualifications:</p> <ul> <li>Outgoing, confident and friendly personality </li><li>Always on time attitude </li><li>Knowledgeable in Microsoft suite, Google docs and basic computer skills. </li><li>The willingness to learn and grow with the company Exceptional attention to detail and organizational capabilities </li><li>Strong time management skills and ability to prioritize tasks </li><li>Excellent communication and interpersonal skills </li><li>We believe our greatest assets are our employees! </li></ul> <p>Benefits:</p> <ul> <li>Great compensation that grows as you grow </li><li>Health Insurance </li><li>IRA with employer matching </li><li>PTO </li><li>Unlimited bonus incentives! </li></ul> <p>Join the One Hour Team!</p> <p>We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first:</p> <ul> <li>Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate. </li><li>Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it! </li><li>Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! </li></ul> <p>So, if you have a great attitude and a strong work ethic and are someone who takes pride in the work you do, then we want to hear from you!</p>