<p>Job Description:</p> <p>You will be working in the IT department providing technical support to computer users, for Microsoft Windows and Office, Active Directory and Application User Support, responsible for:</p> <ul> <li>Building laptops and computers to requirements. </li><li>Repair, replace and upgrade computers. </li><li>Assist with PC management software, Microsoft System Configuration Manager (SCCM) </li><li>Provide End User support </li><li>Setting Up, Installing and Configuring computer systems </li><li>Diagnosing hardware/software faults and solving technical problems, either over the phone, on-line or face to face. </li><li>Assist with internal audit reviews and requests </li><li>Respond, Assign and Resolve Helpdesk Tickets, provide reporting and perform to SLA's. </li></ul> <p>Requirements:</p> <ul> <li>Good verbal communication, written and documentation skills </li><li>The ability to explain complex information in simple, clear terms to non-IT personnel </li><li>The ability to deal with difficult callers and the skills to assess each customer/employee's IT knowledge levels appropriately </li><li>A Logical, structured thinker, with strong analytical and problem-solving skills </li><li>3 years technical training or in-depth experience in Microsoft computers, Windows, Services, mobile devices and technologies </li><li>Knowledge of Cyber Security tools, and information security requirements. </li><li>Ability to work with people in other departments, at different levels and with external vendors and suppliers </li><li>Knowledge of escalation management and the process </li></ul> <p>Additional Skills Preferred (but not required):</p> <ul> <li>Knowledge of Active Directory, and User Provisioning </li><li>Knowledge of Tablets, Cell Phones, experience in support users </li><li>ITIL Process knowledge and Training, e.g. Foundation Certification </li><li>Certification in Microsoft Windows, Active Directory </li><li>Knowledge of IT systems, terminology and processes </li></ul>