<p>ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE</p> <p>Join Our Community of Food People!</p> <p>THE STOCK YARDS STORY</p> <p>We've been providing chefs with expertly cut and portioned beef and pork for over 120 years, based on rigid meat-selection criteria, precise beef aging and expert trimming. Whatever your need, from white-linen presentation to casual family dining, our procurement experts will find the best-quality options that work for your budget and pack-size needs, carefully selected from our extensive meat assortment.</p> <p>The Customer Service Representative is expected to provide contact and liaison between customers and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.</p> <p>Schedule: Monday - Friday 8:00 am - 5:00 pm, OT as needed</p> <p>Hablamos Español!</p> <p>Aurora, IL Stock Yards</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p> <ul> <li> <p>Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.</p> </li><li> <p>Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.</p> </li><li> <p>Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.</p> </li><li> <p>Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.</p> </li><li> <p>Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.</p> </li><li> <p>Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Territory Managers. Respond to delivery/routing questions and issues from customers.</p> </li><li> <p>Respond to product inquiries from customers. Solicit sale of new or additional services or products.</p> </li><li> <p>Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.</p> </li><li> <p>Contact all customers affected by product recalls and withdrawals.</p> </li><li> <p>Key customer orders.</p> </li><li> <p>Work front window & filing as needed.</p> </li><li> <p>Others duties as assigned.</p> </li><li> <p>Bilingual in Spanish is preferred.</p> </li></ul> <p>SUPERVISION:</p> <ul> <li>NA </li></ul> <p>RELATIONSHIPS</p> <ul> <li> <p>Internal: Sales, Operations/Distribution/Production/Support. The incumbent is required to interact with associates at all levels of responsibility throughout the company in a professional manner.</p> </li><li> <p>External: The incumbent is required to interact with customers in a professional manner.</p> </li></ul> <p>WORK ENVIRONMENT</p> <ul> <li>Professional office environment and will require you to interact with customers. </li></ul> <p>MINIMUM QUALIFICATIONS</p> <ul> <li> <p>Excellent verbal communication skills and problem resolution ability required.</p> </li><li> <p>Familiarity with Microsoft Office products.</p> </li><li> <p>Phone technology experience preferred.</p> </li></ul> <p>Education</p> <ul> <li>High School diploma or equivalent required. Degree preferred. </li></ul> <p>PREFERRED QUALIFICATIONS</p> <ul> <li>Minimum of three years' experience in customer service call center environment required. Experience in food service distribution a plus. </li></ul> <p>PHYSICAL QUALIFICATIONS</p> <ul> <li> <p>Must be able to perform the following physical activities for described length of time</p> </li><li> <p>List the required physical activities including length of time performing each activity referencing the key below</p> </li></ul> <p>OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER</p> <p>JOB REQUIRES WORKER TO:</p> <p>FREQUENCY:</p> <p>STAND OCCASIONALLY</p> <p>WALK OCCASIONALLY</p> <p>DRIVE NEVER</p> <p>SIT CONTINUOUSLY</p> <p>LIFT</p> <p>1-10 lbs (Sedentary) FREQUENTLY</p> <p>11-20 lbs (Light) OCCASIONALLY</p> <p>21-50 lbs (Medium) OCCASIONALLY</p> <p>51-100 lbs (Heavy) NEVER</p> <p>Over 100 lbs (Very Heavy) NEVER</p> <p>CARRY</p> <p>1-10 lbs (Sedentary) OCCASIONALLY</p> <p>11-20 lbs (Light) OCCASIONALLY</p> <p>21-50 lbs (Medium) OCCASIONALLY</p> <p>51-100 lbs (Heavy) NEVER</p> <p>Over 100 lbs (Very Heavy) NEVER</p> <p>Push/pull - OCCASIONALLY</p> <p>Climb/Balance - OCCASIONALLY</p> <p>STOOP/SQUAT OCCASIONALLY</p> <p>KNEEL OCCASIONALLY</p> <p>BEND OCCASIONALLY</p> <p>REACH ABOVE SHOULDER OCCASIONALLY</p> <p>TWIST OCCASIONALLY</p> <p>Grasp Objects - OCCASIONALLY</p> <p>Manipulate Objects - OCCASIONALLY</p> <p>Manual Dexterity - OCCASIONALLY</p> <p>Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $24.50 and $27.50 hr.</p> <p>As applicable, this role will also receive overtime compensation.</p> <p>Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.</p> <p>Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between</p> <p>$17 - $25</p> <ul> <li>EOE?- Race/Color/Religion/Sex/Sexual?Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status* </li></ul>