<p>Summary: Supervises to ensure smooth and efficient service throughout all food and beverage outlets in</p> <p>the casino, ensuring staff meets service and liquor control standards.</p> <p>Engagement Expectations:</p> <p>We believe that team member engagement is the basis for a great culture and superior guest service.</p> <p>During every interaction, we display three behaviors:</p> <p>Smile, display energy and open body language.</p> <p>Proactively greet team members and guests, initiating interaction to provide service.</p> <p>Always use a positive parting remark to end the conversation</p> <p>Essential Job Functions:</p> <p>Responds to guest and Team Members' needs and resolves complaints and issues.</p> <p>Inspects food and beverage outlets and observes workers and patrons to ensure compliance with</p> <p>occupational, health, and safety standards.</p> <p>Ensures compliance with liquor control regulations.</p> <p>Controls labor and operating expenses.</p> <p>Schedules and directs staff in the performance of work assignments.</p> <p>Maintains high food, service and health and safety standards.</p> <p>Maintains high visibility in the outlets.</p> <p>Ensures compliance with regulatory controls both internal and external including but not limited</p> <p>to state and federal laws and the Pennsylvania Gaming Control Board regulations.</p> <p>Hires, trains and manages Team Members in accordance with organizational and approved</p> <p>departmental standards, policies and programs.</p> <p>Performs all other duties as assigned.</p> <p>Qualifications:</p> <p>Must be 18 years of age or older.</p> <p>High school diploma or equivalent.</p> <p>Two or more years related experience.</p> <p>SugarHouse HSP Gaming, LP</p> <p>d/b/a Rivers Casino Philadelphia</p> <p>Accounting and Internal Controls</p> <p>Exhibit 465a.11 A-Food and Beverage-Administration Job Compendium</p> <p>Date Finalized by PGCB: May 4, 2023</p> <p>Date Submitted to PGCB: March 19, 2023</p> <p>Previously Submitted to PGCB: August 25, 2022</p> <p>Previously Finalized by PGCB: September 20, 2022</p> <p>SugarHouse HSP Gaming, LP. Page 61 of 75</p> <p>Knowledge of POS systems and state liquor law.</p> <p>Must be available to work flexible shifts, weekends and holidays.</p> <p>Ability to obtain and maintain all necessary licensing.</p> <p>Physical and Mental Demands:</p> <p>Regularly required to see, hear, talk, stand and walk; use hands to finger, handle, or feel; reach</p> <p>with hands and arms.</p> <p>Must occasionally lift and/or move up to 25 pounds.</p> <p>Regularly required to stoop or kneel and stand for long periods of time.</p> <p>Regularly required to move with a sense of urgency, including pivoting and shuffling.</p> <p>Able to interact with others while maintaining a positive and professional demeanor in a work</p> <p>environment that is frequently faced paced and noisy.</p>