<p>Role Summary</p> <p>As a Chick-fil-A Delivery Team Member, you play a vital role in ensuring our guests receive high-quality food delivered safely, promptly, and with excellence. This role combines Back-of-House (BOH) responsibilities with delivery operations. You will prepare, package, and deliver menu items while upholding Chick-fil-A's standards for food safety, cleanliness, and guest satisfaction. Safety is a top priority in both kitchen and delivery environments.</p> <p>Core Job Duties & Expectations</p> <ul> <li>Deliver orders accurately, courteously, and on time, ensuring high guest satisfaction. </li><li>Verify, package, and secure food orders before departure; ensure accurate labeling and temperature control. </li><li>Maintain delivery route awareness-use bike lanes, avoid restricted areas, and comply with all local traffic and e-bike laws. </li><li>Assist with BOH food preparation, cooking, and packaging when not delivering. </li><li>Maintain cleanliness and sanitation of workstations, food prep areas, utensils, and equipment. </li><li>Restock and replenish supplies as needed and ensure kitchen readiness for rush periods. </li><li>Communicate effectively with dispatch, leadership, and other team members to ensure smooth operations. </li><li>Complete trash removal around the restaurant </li></ul> <p>Food Safety & Sanitation</p> <ul> <li>Follow all Chick-fil-A and local food safety standards, including handwashing, temperature monitoring, and proper storage. </li><li>Prevent cross-contamination by adhering to allergen safety and FIFO (First In, First Out) procedures. </li><li>Clean, sanitize, and organize all food contact surfaces, equipment, and storage areas throughout the shift. </li><li>Conduct and document food temperature checks and report any discrepancies or hazards to management. </li></ul> <p>Delivery Safety Requirements & Regulations</p> <p>All Chick-fil-A Delivery Team Members must comply with NYC and state bicycle laws and company safety policies. You are responsible for maintaining and operating delivery bikes safely and professionally.</p> <p>Mandatory Equipment & Gear:</p> <ul> <li>Properly fitting helmet, front white headlight, rear red taillight, and reflective materials for visibility. </li><li>Bell or horn audible from at least 100 feet. </li><li>Reliable brakes, properly inflated tires, and regular mechanical inspections. </li><li>High-visibility clothing/vest, gloves, and safety pads where appropriate. </li><li>Body cameras must remain powered on, recording, and fully charged during delivery shifts. </li></ul> <p>Behavioral & Legal Compliance</p> <ul> <li>Obey all traffic signals, signs, and right-of-way rules. </li><li>Ride in the direction of traffic and stay within bike lanes when available. </li><li>Do not ride on sidewalks or in restricted zones. </li><li>Avoid distractions such as texting, headphone use, or loud music while riding. </li><li>Report all accidents, damages, or near-misses immediately to management. </li><li>Violations of traffic or safety rules may result in disciplinary action or loss of delivery privileges. </li></ul> <p>Equipment Operation & Maintenance</p> <ul> <li>Properly operate kitchen and delivery equipment (grills, fryers, ovens, bikes, etc.). </li><li>Perform daily equipment inspections and report any malfunctions or safety hazards immediately. </li><li>Conduct routine cleaning and preventive maintenance (hood filters, grease traps, bike upkeep). </li></ul> <p>Facility Cleanliness & Compliance</p> <ul> <li>Maintain a clean, organized, and safe kitchen environment at all times. </li><li>Dispose of waste properly, clean drains, and ensure compliance with health and sanitation standards. </li><li>Assist with receiving and storing deliveries, verifying product quality, and rotating stock as needed. </li></ul> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>