<p>Job Description</p> <p>The IT Administrator is responsible for monitoring incoming incidents via phone and email while delivering excellent customer service, coordinating work with vendors, and overseeing the IT procurement and inventory process.</p> <p>Job Duties</p> <ul> <li> <p>Ensure the Service Desk phone line and incoming emails are monitored.</p> </li><li> <p>Create incidents and assign to appropriate IT staff in the ITSM software, providing initial troubleshooting steps to end users when possible.</p> </li><li> <p>Oversee the purchase and delivery of IT equipment.</p> </li><li> <p>Create incidents as requested to purchase IT assets</p> </li><li> <p>Work with vendors to obtain quotes and competitive pricing</p> </li><li> <p>Provide tracking information and updates to the IT staff</p> </li><li> <p>Receive equipment and determine equipment allocation</p> </li><li> <p>Manage IT equipment inventory and supplies.</p> </li><li> <p>Coordinate vendors and internal departments for printer repairs, electronic recycling pick-ups, and deliveries.</p> </li><li> <p>Oversee the process of shipping/receiving hardware for return, exchange and/or repair.</p> </li><li> <p>Occasionally pick-up and/or deliver computer related items from/to a vendor or facility.</p> </li><li> <p>Sit in on meetings as requested and log action items for the IT staff.</p> </li><li> <p>Promote a team environment by assisting other team members on issues when needed.</p> </li><li> <p>Any other tasks as needed by the IT Operations Manager.</p> </li></ul> <p>Knowledge & Skill Requirements</p> <ul> <li>Strong customer service and interpersonal skills </li><li>Excellent verbal and written communication </li><li>Organized and detailed work ethic </li><li>Willingness to learn and build IT and industry knowledge </li><li>The ability to work with a positive attitude in a team environment </li><li>The ability to work on multiple tasks simultaneously </li><li>Working knowledge of Microsoft Office (Outlook, Word, and Excel) </li><li>Working knowledge of Windows 10 </li></ul> <p>Education</p> <ul> <li>High school diploma/GED </li></ul> <p>Physical Requirements</p> <ul> <li>Reliable transportation to accommodate travel between sites. </li><li>Occasional lifting and carrying of IT equipment up to 50 lbs. </li><li>Visual acuity, speech and hearing; hand eye coordination and manual dexterity necessary to operate a computer keyboard and networking/security equipment. </li><li>Reaching, walking, twisting, and kneeling to perform essential functions of the job. </li></ul> <p>Pre-employment drug screen required.</p> <p>EOE</p>