<p>Perigold, the destination for luxury home, is redefining the physical retail experience with first-of-their-kind luxury destinations. We are seeking a Senior Associate of Retail Operations Strategy to support the brand's physical retail growth and long-term operational excellence.</p> <p>As part of the Perigold stores team, you will help craft the "operational excellence playbook" designed to stand up and scale our luxury retail footprint. Reporting to the GM of Stores, you will be a forward-thinking collaborator driving the execution of a world-class customer and associate experience. This role is critical in ensuring our 20-30K square foot showrooms operate with the precision and sophistication required of a premier luxury brand.</p> <p>What You'll Do</p> <ul> <li> <p>Operational Excellence: Identify and coach to operational opportunity areas within the Perigold physical retail portfolio to drive 4-wall success.</p> </li><li> <p>Strategic Playbooks: Develop long-term, replicable playbooks to support store operations during high-volume periods, season flips, and new gallery openings.</p> </li><li> <p>Training & Development: Partner with Learning & Development to maintain effective training programs that enhance the team's operational skills and product knowledge.</p> </li><li> <p>Cross-Functional Partnership: Work with Home Office partners, Merchandising, and Design teams to align on the ideal operational flow and luxury service standards.</p> </li><li> <p>Project Leadership: Build materials and rollout timelines for store initiatives, tracking adoption and milestones to ensure consistent execution.</p> </li><li> <p>Market Insights: Gather best practices from luxury competitor analysis to continuously improve our operational effectiveness and "white-glove" service levels.</p> </li><li> <p>Performance Tracking: Maintain store KPIs and Back-of-House (BOH) improvements to ensure seamless inventory flow and showroom readiness.</p> </li></ul> <p>What You'll Need</p> <ul> <li> <p>Experience: 3+ years of physical retail experience required, with a strong preference for background in luxury retail or high-end design environments.</p> </li><li> <p>Strategic Mindset: Demonstrated ability to execute complex strategies and provide the feedback necessary to bring a best-in-class experience to life.</p> </li><li> <p>Communication: Excellent communication skills with the ability to motivate and educate store leaders and cross-functional partners.</p> </li><li> <p>Adaptability: A track record of thriving in high-growth, ambiguous environments where priorities can shift rapidly.</p> </li><li> <p>Analytical Skills: Ability to use sales analytics and CRM tools to drive operational improvements and team productivity.</p> </li><li> <p>Relationship Management: Strong ability to build relationships across the organization, from store teams to executive leadership.</p> </li></ul> <p>Assistance for Individuals with Disabilities</p> <p>Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.</p> <p>Need Technical Assistance?</p> <p>For more information about applying for a career at wayfair, visit our FAQ page here.</p> <p>About Wayfair Inc.</p> <p>Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.</p> <p>No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p> <p>Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</p>