<p>Customer Care Representative</p> <p>TFS - The Foundation Specialists | Regional Leader in Foundation, Crawlspace, and Concrete Repair</p> <p>Are you passionate about making a real difference and taking pride in your work? Do you thrive in an environment where your skills are valued and your contributions make an impact? TFS - The Foundation Specialists is growing, and we're seeking a Customer Care Representative to join our high-performing team!</p> <p>At TFS, we live by our values:</p> <p>Humble. Hungry. Smart. One Team.</p> <p>We're redefining the construction industry through purpose-driven work, and we're looking for like-minded individuals to help us achieve that mission.</p> <p>Responsibilities:</p> <ul> <li>Represent us by taking calls, scheduling sales, & service appointments </li><li>Provide vital tactical support to other departments of the company </li><li>Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention. </li><li>Provide each customer with a remarkable experience </li></ul> <p>Requirements:</p> <ul> <li>Customer service experience in a call center environment preferred </li><li>Exceptional telephone, communication, & interpersonal skills </li><li>Strong voice & a good listener </li><li>Proficiency in computer skills including navigating multiple tabs, windows & systems </li><li>Ability to pass pre-employment drug screen & background check </li></ul> <p>What you Gain:</p> <ul> <li>The opportunity to provide peace of mind to homeowners facing serious home issues. </li><li>Extensive paid training and ongoing support to help you succeed. </li><li>Comprehensive benefits: health, dental, vision, life insurance, and a 401(k) with 4% company match. </li><li>Full-time M-F w/ rotating Saturdays, hourly $17 per hour base plus bonus structure </li></ul> <p>This is an in office position located in College Grove, not remote.</p> <p>If you're ready to join a mission-driven, high-energy customer care team where your skills and results truly matter apply today!</p> <p>Learn more about us at www.thefoundationspecialists.com</p>