<p>Apply</p> <p>Description</p> <p>Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m.</p> <p>At MCHC Health Centers, we're all about making a positive impact. We're a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you're not just doing a job, you're making a difference.</p> <p>MCHC is seeking a friendly, detail-oriented Call Center Agent to join our team. As a vital part of our Patient Services team, you will be the first point of contact for patients, helping ensure a positive experience while connecting individuals to the care they need. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.</p> <p>Key Responsibilities</p> <ul> <li>Answer and route incoming calls using a multi-line phone system </li><li>Schedule, reschedule, and cancel patient appointments accurately </li><li>Provide patients with information regarding services, clinic locations, and insurance eligibility </li><li>Respond to patient inquiries via phone, fax, and MyChart </li><li>Update patient records and verify insurance information </li><li>Coordinate with internal departments and external resources as needed </li><li>Maintain strict confidentiality and ensure HIPAA compliance </li></ul> <p>We Offer a Cadillac Benefits Package</p> <ul> <li>Medical, Dental, and Vision Insurance </li><li>Paid Time off (PTO) and 9 Paid Holidays </li><li>Life Insurance </li><li>401(k) with up to 4% Employer Match </li><li>Flexible Spending Account (FSA) </li></ul> <p>Requirements</p> <ul> <li>High School Diploma or GED </li><li>Excellent communication and customer service skills </li><li>Comfortable using office software, phone systems, and data entry tools </li></ul> <p>Preferred Qualifications</p> <ul> <li>2+ years of experience in a medical or dental office setting </li><li>Bilingual (fluent) in English and Spanish </li></ul> <p>Salary Description</p> <p>$23 to $26 an hour, DOE</p>