<p>Role OverviewAre you looking to grow your career with a stable organization that offers career advancement, competitive retirement plans, and a schedule that offers work-life balance? Sign on bonus of $2,500 is available Sodexo is seeking a Patient Experience Manager 3 for Tallahassee Memorial Healthcare located in Tallahassee, Florida. Tallahassee Memorial Healthcare is a 789-bed hospital and has been recognized by U.S. News and World Report as one the best regional hospitals in Florida. This position will focus on patient visitation, service recovery, tracking patient satisfaction metrics. This position will also supervise the patient Hostess team. We are seeking a charismatic, data analytic driven and organized manager to support a team of 30 frontline staff and ensure client and patient needs are satisfied. <em>The preferred candidate should have experience training staff and possess excellent customer service skills and interpersonal skills with patients and clients. </em>What You'll Doevaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery;collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;perform tray assessments to ensure food quality and presentation and tray accuracy;exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/orperform management functions that include direct supervision of hourly associates including employee development.What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.What You Bringexcellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;knowledge of nutrition and specialized diets;experience with oversight of diet offices; and/orstrong management skills, preferably in health careWho We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.Qualifications & RequirementsMinimum Education Requirement: Bachelor's degree or equivalent experienceMinimum Functional Experience: 3 years</p>