<p>This position is located within the Office of Information & Technology (OIT), End User Services (EUS), District Operations, at a Veterans Administration duty location within the U.S. The incumbent serves as the primary advisor and point of contact to the Area senior IT executive manager and management officials on information management (IM) issues and IT projects under development or planned for the serviced organization(s).</p> <p>OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.</p> <p>OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.</p> <p>Major Duties:</p> <ul> <li>Participate in decision-making processes and recommend ways IT can contribute to organizational success. </li><li>Administer information systems security program and implements information systems security procedures. </li><li>Provide leadership in implementing, evaluating, and improving processes in the standardization of IT systems. </li><li>Provide oversight of the operation of an information technology unit that includes multiple IT disciplines. </li><li>Plan and implement national Information Technology Programs. </li><li>Plan work, keeps supervisor informed of issues or controversies that arise unexpectedly, and recommends solutions to issues. </li><li>Develop and implement metrics for the evaluation of IT effectiveness and efficiency. </li><li>Monitor customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program. </li><li>Conduct trend analyses to identify areas where additional training and assistance is needed, and initiate appropriate action. </li><li>Make recommendations on changes in organizational structure. </li><li>Identify technology opportunities that will have a significant effect on ability to support customer base and perform the mission. </li><li>Coordinate installation of applications such as commercial of the shelf software, and business specific software. </li><li>Provide technical expertise for the resolution of IT related problems. </li><li>Evaluate a wide range of information systems. </li></ul> <p>Position Description/PD#: Supervisory It Specialist/PD17042A</p> <p>Travel Required: Occasional travel may be required as needed for this position.</p> <p>Work Schedule: Monday - Friday; 8:00am to 4:30pm</p> <p>Compressed/Flexible: No</p> <p>Virtual: No.</p> <p>Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Travel requirement is up to 20% of the time. Some employees may carry light items, such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort.</p> <p>Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Employees may occasionally be exposed to uncomfortable conditions in such places as research and production.</p>