<p>Join us in making a significant impact within the Oracle Health Support organization!</p> <p>As a valued member of our Support team, you'll play a crucial role in assisting patients with resolving issues related to their patient portals, utilizing both phone and electronic channels. Your primary focus will be on delivering exceptional support, meeting predefined goals, using our Knowledge Base, creating product documentation, using web resources, and conducting testing to efficiently address concerns.</p> <p>In this dynamic position, you'll provide timely guidance and resolution to patients across a spectrum of technical and non-technical challenges, ranging from product navigation to registration and account management.</p> <p>Whether working remotely or in a call center environment, you'll serve as the frontline liaison between patients and our clients, fostering positive experiences and ensuring satisfaction!</p> <p>As you grow in this role, you'll deepen your understanding of our core technologies and applications, becoming a trusted expert in specific product areas. While prior experience with Oracle products is beneficial, we welcome individuals eager to learn and adapt quickly.</p> <p>Proficiency in operating systems, hardware, software, networking, and the interrelationships among these elements in customer environments is essential.</p> <p>Outstanding communication skills, adept time management abilities, and a proven track record of collaboration are critical in this role. We're seeking individuals who are committed to customer success and have a passion for delivering excellence in every interaction!</p> <p>If you're ready to make a meaningful impact on others and grow your skills within a supportive and dynamic environment, we invite you to apply to our Oracle Health Support team!</p> <p>Career Level - IC0</p> <p>As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.</p> <p>We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.</p> <p>Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p> <p>We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.</p> <p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p>