<p>Posting Detail Information</p> <p>Working Title Referrals Coordinator Position Location Fort Collins, CO Work Location Position is fully in-office/in-person Research Professional Position No Posting Number 202501527AP Position Type Admin Professional/ Research Professional Classification Title Technical/Support III Number of Vacancies Work Hours/Week 40 Proposed Annual Salary Range $50,000 -$55,000; Salary is commensurate with experience and qualifications. Employee Benefits</p> <p>Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.</p> <ul> <li>Review our detailed benefits information here. </li><li>Explore the additional perks of working at CSU here. </li><li>For the total value of CSU benefits in addition to wages, use our compensation calculator. </li><li>Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in! </li></ul> <p>Desired Start Date Position End Date (if temporary) To ensure full consideration, applications must be received by 11:59pm (MT) on 12/28/2025 Description of Work Unit</p> <p>Patient Access, and Registration Services</p> <p>Patient Experience, Access, and Registration Services at the CSU Health Network provide a crucial link between the students and clinical staff of the Health Network. Essential duties include providing excellent customer service, referring patients and visitors to the appropriate departments, scheduling appointments for patients according to established policies and procedures, entering and verifying insurance and working collaboratively with all health network staff. The Patient Access & Registration staff strive to foster an environment which promotes patient comfort and trust and always exemplify the core values and missions of the organization. The Patient Access & Registration department provides services between the hours of 8:00 am - 5:00 pm Monday-Friday, providing attractive work schedules for staff.</p> <p>CSU Health Network</p> <p>The CSU Health Network (CSUHN) at Colorado State University provides a full range of cost-effective mental health and primary care medical services on campus, referral for community specialty care, and comprehensive health education and prevention services programming. Services such as physical therapy, dentistry, and optometry are available. The CSU Health Network is active in creating a healthy campus environment to support learning and success. For more information about the CSU Health Network at Colorado State University, see https://health.colostate.edu/</p> <p>Division of Student Affairs</p> <p>The Division of Student Affairs fosters a welcoming and sustainable campus community that supports students and staff holistically. We collaborate across the University to inspire and empower students to be active learners inside and outside the classroom, successful graduates, and engaged global citizens. We support student success through an array of services and resources including housing, dining, recreation, student government, student organizations, as well as legal, career, health, well-being, belonging, and crisis services. The Division employs 900 career staff, 2,000 student and hourly staff, and manages a budget of over $250 million.</p> <p>Why work at Colorado State University?</p> <p>CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine's "America's Best Employers by State!"</p> <p>We are looking to add individuals to our team who have the following characteristics:</p> <ul> <li>Confidence - they expect success in what they do </li><li>Compassion - they have genuine care and concern for others </li><li>Empowerment - they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others </li><li>Integrity - they are honest, and others trust them </li><li>Responsibility - they take ownership of decisions and actions </li></ul> <p>Our Investment in You</p> <p>Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.</p> <p>These CSU resources help with many aspects of your life - financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.</p> <p>Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.</p> <ul> <li>Paid time off at 24 vacation days, annual leave (accrued at 16 hours per month), 120 hours sick leave/year, and 11 paid holidays annually pro-rated by full-time equivalent (FTE) </li><li>Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more </li><li>Robust Employee Assistance Program (EAP) and Well-Being Hub for your overall well-being </li><li>Discounted staff memberships in campus recreation center </li><li>FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program </li><li>Tuition Scholarships up to 50% off resident, regular on-campus tuition for eligible family members </li><li>FREE employee growth opportunity through CSU training and development opportunities </li><li>After-school programs and summer camps for kids </li><li>Community Discounts </li><li>FREE MAX transit use with CSU identification </li></ul> <p>For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at https://hr.colostate.edu/well-being-hub/ and our Benefits programs for Administrative Professional employees: https://hr.colostate.edu/current-employees/benefits/afap/.</p> <p>Retirement Programs</p> <p>While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University's Defined Contribution Plan (DCP) or the Public Employee's Retirement Plan (PERA) of Colorado. Each plan offers a generous employer match. For more information, visit: https://hr.colostate.edu/current-employees/benefits/afap/retirement/.</p> <p>Top Public Research University</p> <p>Colorado State University is one of the nation's top public research universities and an institution on the rise. In the last decade, CSU has:</p> <ul> <li>Produced record enrollment </li><li>Built on all-time highs in student success and support </li><li>Delivered groundbreaking research driven by a highly productive faculty </li><li>Revitalized campus through a transformational building campaign </li><li>Shaped an unrivaled learning environment where nine of 10 recent graduates say they would choose CSU again and rate their education as excellent </li></ul> <p>Campus Culture</p> <p>Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. We create an environment that welcomes, values, and affirms all members of our community, including various skills, ideas, talents, and contributions. We are responsible, individually and collectively, to give of our time, talents, and resources to promote the well-being of each other and the development of our local, regional, and global communities.</p> <p>Tobacco and Smoke-Free</p> <p>Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.</p> <p>Live in Fort Collins</p> <p>Fort Collins has been home to CSU since the University's inception in 1870. It is a vibrant, friendly city of 161,000 tucked against the foothills of the Rocky Mountains in Northern Colorado, 60 miles from Denver. The strong local economy is noted particularly for a broad range of outdoor activities and a thriving arts and entertainment industry.</p> <p>Position Summary</p> <p>The Referral Coordinator is the primary coordinator of provider-initiated referrals to outside specialties services. The role is logistical and administrative, not clinical. This position must work autonomously and make decisions based on provider requests, and in compliance with CSU Health Network's policies, HIPAA regulations and applicable laws. Duties include:</p> <ul> <li>Supporting the patient in identifying community providers to support the continuation of their care </li><li>Facilitating records transfer </li><li>Contacting the patient with referral information and/or appointment information </li><li>Tracking communication attempts </li><li>Properly and accurately documenting referral outcomes as appropriate </li></ul> <p>This position is a full-time, 12-month position, working 40 hours per week, 8:00 am - 5:00 pm, Monday-Friday. The Referrals Coordinator reports directly to the Patient Access and Registration Manager.</p> <p>Required Job Qualifications</p> <p>Education</p> <ul> <li>High School Diploma or GED </li></ul> <p>Experience</p> <ul> <li>Two years of specialized medical referrals experience </li><li>Three years of experience working in a medical office, including any combination of medical records, medical reception, and/or care coordination experience. </li></ul> <p>Preferred Job Qualifications</p> <p>Experience</p> <ul> <li>Experience processing mental and medical health referrals in a multidisciplinary high-volume practice </li><li>Experience with medical records release procedures </li><li>Experience performing duties of scheduling, insurance input, and answering healthcare and billing questions </li><li>Experience with verifying insurance for explanation of benefits and getting authorizations/pre-authorizations </li><li>Experience working in PyraMED, CSU Health Network's Electronic Health Record System, or other EHR </li><li>Experience as a Medical Assistant, Licensed Practical Nurse, Registered Nurse, or other relevant medical experience </li></ul> <p>Knowledge, Skills, Abilities and Other Characteristics</p> <ul> <li>Ability to communicate coverage, benefits and answer questions about different insurance carriers specifically the CSU Student Health Insurance Plan. </li><li>Ability to collaborate with providers and administrative staff </li><li>Ability to take initiative and work independently </li><li>Ability to be flexible and adapt to an ever-changing environment </li><li>Ability to work under pressure and with time constraints </li><li>Ability to work efficiently in a multidisciplinary healthcare delivering setting </li><li>Ability to manage and coordinate schedules </li><li>Ability to use judgment to prioritize workload </li><li>Excellent interpersonal and customer service skills </li><li>Excellent listening, verbal and written communication skills </li><li>Ability to work as a team member and independently </li><li>Ability to analyze policies, programs, and initiatives to make recommendations for quality improvement </li></ul>