<p>Position Summary</p> <p>We are seeking an experienced Account Services Representative to join our growing team. Account Services Representatives are a critical part of our daily operations, serving as the primary point of contact for customers while supporting internal production teams. The ideal candidate is a reliable, high-performing team player with a positive attitude, strong communication skills, and a commitment to delivering excellent customer service.</p> <p>Essential Duties and Responsibilities</p> <ul> <li>Communicate daily with customers, account executives, and production staff regarding project status, changes, timelines, and any additional information required. </li><li>Accurately gather and confirm all job requirements from customers prior to production. </li><li>Enter detailed job instructions into manufacturing systems and verify that jobs are properly queued within the production schedule. </li><li>Coordinate with vendors, production staff, and customers to ensure proper production and timely delivery of products. </li><li>Identify and resolve customer job issues by working with appropriate departments and recommending solutions to ensure high-quality production and customer satisfaction. </li><li>Track and tally final production runs and completed work to assemble accurate paperwork for billing purposes. </li><li>Participate in daily production meetings and other business activities aimed at improving overall business performance. </li><li>Maintain customer records by updating account and job-related information. </li><li>Perform additional duties as assigned by the Account Services Manager and/or Sales personnel. </li><li>Coordinate with production, warehouse, shipping departments, and common carriers to expedite or track customer shipments. </li></ul> <p>Knowledge, Skills and Abilities</p> <ul> <li>Excellent written and verbal communication skills </li><li>Strong interpersonal and organizational skills </li></ul> <p>Education & Experience</p> <ul> <li>1-3 years of experience in Customer Service </li><li>Experience using Microsoft Office suite of products </li><li>Experience in commercial printing a plus </li></ul>