<p>Who is Taco Bell? Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick service brand (QSR) in the world, we're also part of the biggest restaurant group in the world: Yum! Brands. Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn't been done before… we will continue to be inclusive, bold, challenge the status quo and push industryboundaries. We're a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we're at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más. At Taco Bell, we're Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. About the Job: Are you excited by large-scale technology, real-time problem solving, and systems that support millions of guests every week? As a Sr. Manager, Production Support at Taco Bell, you'll lead the team behind five of our most critical front-of-house platforms-POS, KDS, Kiosk, Payment, and Digital Signage-used in over 7,500 restaurants. This is a unique opportunity to be a hands-on leader driving stability, observability, and performance at massive scale. It's not a service desk role-we're looking for someone who can lead a team of experienced L3 engineers and managers, guide complex incident resolution, and jump in during critical situations when technical direction is needed. If you love leading technical teams, solving high-impact problems, and keeping business-critical systems running flawlessly, we'd love to hear from you. The Day-to-Day: Build and manage a team of production support analyst and engineers across multiple time zones who work to analyze and maintain service stability; providing technical guidance and support to team members as needed. Work closely with multi-functional teams collaborating on product requirements, specifications, schedules, quality, and technical acceptance criteria. Work closely with Project Management, Operational and Engineering peers to develop innovative technical solutions that meet business needs with respect to functionality, performance, scalability, and reliability. Identify tactical issues and emerging areas of concern; act as the central point of contact for major incidents, including technical issues, and service disruptions. Continually refine and improve existing processes through structured decision making and collaborative execution; reduce toil and enable teams to operate and run their services thru automation and tooling. Support management of technology budget, optimizing spending to achieve desired business outcomes within budget constraints. Is This You? Bachelor's degree in computer science, Engineering, or a related field, or equivalent experience (six additional years of relevant work experience in lieu of degree). 10+ years of experience deploying and supporting largescale technology applications with a strong customer focus. 7+ years of leadership experience managing engineering teams and delivering results aligned with business objectives. Experience in a managed service provider (MSP) environment or managing technology across multiple brands is a plus. Deep expertise in distributed systems and microservices architecture. Proven track record in monitoring, observability, data analysis, and tier3 application support. Hands on experience troubleshooting code, networking, systems, and storage at an expert level. Exceptional communication skills and comfort engaging with executive leadership. Work-Hard, Play-Hard: Hybrid work schedule and year-round flex day Friday Onsite childcare through Bright Horizons Onsite dining center and game room (yes, there is a Taco Bell inside the building) Onsite dry cleaning, laundry services, carwash, Onsite gym with fitness classes and personal trainer sessions Up to 4 weeks of vacation per year plus holidays and time off for volunteering Tuition reimbursement and education benefits Generous parental leave for all new parents and adoption assistance program 401(k) with a 6% matching contribution fromYum! Brands with immediate vesting Comprehensive medical & dental including prescription drug benefits and 100% preventive care Discounts, free food, swag and… honestly, too many good benefits to name Salary Range: $165,700 to $220,000 annually + bonus eligibility + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs. US Job Seekers/Employees - To view the "Know Your Rights" poster, click here: https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal. You may also access Taco Bell's Pay Transparency Policy Statement. Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position. California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Employees at https://jobs.tacobell.com/wp-content/themes/jobs.tacobell.com-2024/assets/build/doc/Employee+Privacy+Notice+%28TB%29+%2820230701%29_2024%2811-15-2024%29-Final.pdf</p> <p>7117803</p> <p>1425</p>