<p>Assistant Director of Rooms</p> <p>Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained-glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping.</p> <p>Job Overview</p> <p>Reporting to the Director of Facilities & Rooms Operations, the Assistant Director of Rooms is a key operational leader responsible for delivering a seamless integration of guest experience and overall property performance. This role is primarily focused on guest-facing operations, including Front Office and Housekeeping, while offering the opportunity to support and develop within broader building operations over time.</p> <p>This position operates as a highly visible, hands-on leader, actively engaged in day-to-day operations across departments, and requires flexibility including evenings, weekends, holidays, and variable shifts based on business needs. The Assistant Director of Rooms serves as a champion of service excellence, ensuring every guest interaction reflects sophistication, personalization, and anticipatory service, while maintaining a safe, pristine, and fully operational hotel environment.</p> <p>Key Responsibilities</p> <p>Operational Leadership & Execution</p> <ul> <li>Act as a visible, on-the-floor leader to monitor service delivery and ensure operational excellence </li><li>Provide roving operational support across departments based on business needs </li><li>Evaluate operational performance and implement process improvements to enhance efficiency and guest satisfaction </li><li>Serve as Manager on Duty (MOD), representing senior leadership and ensuring hotel-wide operational excellence </li></ul> <p>Operational & Financial Performance</p> <ul> <li>Drive performance through occupancy, rate strategy, and labor optimization </li><li>Assist in budgeting, forecasting, and expense management for Rooms Operations </li><li>Monitor operational metrics and analyze service data and guest feedback to identify improvement opportunities </li><li>Support payroll processes, reporting, and compliance with company policies </li><li>Oversee work order systems (e.g., HOTSOS) and building systems to ensure efficiency and accountability </li><li>Coordinate large group arrivals, events, and high-occupancy periods with precision </li></ul> <p>Operations & Property Excellence</p> <ul> <li>Ensure all front-of-house spaces (lobby, outlets, meeting areas, corridors, exterior) are visually flawless, safe, and fully operational </li><li>Conduct daily property walkthroughs, proactively identifying and resolving issues </li><li>Support the Director of Facilities & Rooms Operations with special projects (general maintenance, renovations, asset prevention strategies) and as needed to provide day-to-day team operational assistance </li><li>Support building operations as needed to ensure minimal disruption to the guest experience </li></ul> <p>Leadership & Culture</p> <ul> <li>Lead, coach, and develop high-performing teams across Rooms and Building Operations </li><li>Support workforce planning, including scheduling, payroll oversight, and labor controls </li><li>Foster a culture centered on accountability, collaboration, and service excellence </li><li>Drive team engagement through consistent communication, recognition, and performance management </li><li>Recruit, train, and mentor leaders and colleagues to consistently exceed luxury service expectations </li><li>Drive agile ways of working to effectively manage and execute special projects and cross-functional initiatives </li></ul> <p>Cross-Functional Collaboration</p> <ul> <li>Partner closely with Rooms Division, Building Operations, and other departments to ensure seamless operations </li><li>Facilitate clear communication across departments to align priorities and resolve operational challenges </li><li>Collaborate with leadership on strategic initiatives, resource planning, and continuous improvement efforts </li></ul> <p>Compliance & Safety</p> <ul> <li>Ensure compliance with all safety, security, and operational standards </li><li>Participate in leadership meetings, training initiatives, and continuous improvement efforts </li></ul>