<p>ESSENTIAL JOB TASKS</p> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>Generate sales orders for production. </li><li>Enter the PO information into OMS. Print Plant and Office copy of production orders. </li><li>Support the Customer Service Level II and III with proofing work orders, new specs, quotes requests, die samples and other related requirements. </li><li>Review tasks at hand and share information for processing customer's requirements with project manager and customer service representative. </li><li>Communicate closely with customers concerning ship dates, pricing information, assuring artwork is up to date and explaining the service abilities at Rohrer Corporation. </li><li>Other duties as assigned </li></ul> <p>QUALIFICATIONS AND EDUCATION REQUIREMENTS</p> <ul> <li>High School Diploma </li><li>2 years' minimum previous experience within customer service </li><li>Previous experience in printing industry preferred </li></ul> <p>KNOWLEDGE, SKILLS AND ABILITIES</p> <ul> <li>Excellent communication and teamwork skills </li><li>Knowledge of administrative and clerical procedures and systems such as Microsoft Excel, managing files and records, designing forms and other office procedures. </li><li>Knowledge of principles and processes for providing customer and personal services. </li><li>Capable of being personal and strive to maintain strong relationships with customers. </li><li>Usage of Microsoft Excel and other PC functions. </li><li>Capable of being an active listener and quick thinker. </li><li>Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. </li><li>Ability to be a team player while in the sense of being able to lead when needed. </li><li>Prioritize tasks effectively; capable of picking up on a job at any given time to increase the opportunity to have a faster and timelier work flow. </li><li>Strong willingness to help others. </li><li>Capable of handling constructive criticism and be a corrective learner. </li><li>Good listening and note taking skills. </li><li>Fast learning aptitude and not afraid to ask questions when necessary. </li></ul>