<p>Req#: R36686</p> <p>Category(s): Information Technology/Health Information Management, IT Analyst, Applications</p> <p>Full Time / Part Time: Full-Time</p> <p>Shift: First</p> <p>Summary:</p> <p>Location: 3601 Main Street; Springfield MA; Hybrid</p> <p>Schedule: Monday-Friday; 8a-430p; 40hrs per week; on call required.</p> <p>This position supports the information systems at Baystate Health. Responsibilities include implementation of software packages including the installation, customization, deployment, and continued maintenance and ongoing support including resolution of application issues. Assists with the development and ongoing maintenance of support documentation. They will work closely with other analysts, engineers, architects, team leaders, managers, and business partners to collaborate on system design. The incumbent will perform minor project leadership. They work closely with partners to review the status of work and projects in process, prioritize new efforts, and assist in identifying new opportunities to improve operations. These activities require skills in independent decision-making, application design and configuration, problem-solving, leadership, systems analysis, customer service, teamwork, organization, and excellent written and verbal communication skills.</p> <p>Job Responsibilities:</p> <p>1) System Maintenance and Support</p> <p>Ensures effective, timely problem resolution and constituent support for assigned systems and services. Works closely with stakeholders and partners to establish operational standards to ensure reliable operations. Collaborates with team members on application and integration touchpoints within the systems. Monitors vendor software releases, tests, and implements upgrades or maintenance patches to ensure the current version is supportable and scalable. Knowledge of the system data model and identifying application enhancement/optimization needs. Writes functional and technical specifications for system modifications and enhancements. Escalates risks and issues to key stakeholders. Participates in 24/7 on-call rotation including incident management for planned and unplanned events.</p> <p>2) Project Activities and Oversight</p> <p>Assists in defining the value of the proposed initiative and viable technical solutions that address the requirements. Performs systems analysis and documents current state, and future state and performs gap analysis. Participates in project teams to implement complex solutions that meet the organization's goals and objectives. Follows established project management methodology. Develops policies and procedures to support the system post-implementation. Helps to create thorough test plans and performs all relevant testing of programs and integrations including unit, system, functional, regression, stress/load, integrated, and disaster recovery. Coordinates to ensure projects are executed according to plan.</p> <p>3) Administration and Leadership</p> <p>Under the support and guidance of team leadership, ensures sufficient backup for their responsibilities is established. Informs team leadership of progress, plans, and issues. Manages work to ensure adherence to established and approved timelines. Promotes system change management process follows all change control procedures. Promotes a team environment. Works closely with all partners. Stays current with supported applications and technologies.</p> <p>4) Configure and builds systems per technical and functional specifications.</p> <p>5) Writes functional and technical specifications for system modifications and enhancements to meet business requirements.</p> <p>6) Meets with partners regularly to understand their operations, identify optimization opportunities, review current projects and work, and discuss open systems issues. Proactively monitor partner satisfaction to ensure the systems continue to meet their needs.</p> <p>7) Participates in the development of training documentation and curriculum, along with the training department resources, and, if necessary, assists in the training of applications.</p> <p>8) Participates in vendor and resource management activities.</p> <p>9) Participates in the preparation of capital or operating costs for assigned systems.</p> <p>Required Work Experience:</p> <p>1) Minimum of 1-3 years of experience in the implementation, configuration, deployment, maintenance, and ongoing support of large computer systems</p> <p>Preferred Work Experience:</p> <ul> <li>3-5 years of experience supporting enterprise applications with large user bases </li><li>preferred experience supporting applications in healthcare environment </li><li>Experience with GE/Centricity/IDX healthcare software application preferred. </li><li>experience with ITIL change management processes </li><li>preferred experience with ServiceNow </li></ul> <p>Skills and Competencies:</p> <p>1) Promotes a team environment; Ability to interact with all levels of the organization; Appropriate technical knowledge of requisite systems and applications; Exemplifies customer service excellence; Ability to manage multiple tasks</p> <p>2) Able to appropriately delegate tasks; Excellent communication skills, both written and verbal; Flexible Solutions-oriented; Attention to detail; Able to troubleshoot technical and process issues and document resolutions</p> <p>THE ADVANTAGES OF WORKING WITH BAYSTATE!</p> <ul> <li>Excellent Compensation High-quality, low-cost medical, dental and vision insurance </li><li>Generous PTO - up to 25 days in the first year, with scheduled earned increases </li><li>Continuing education support and reimbursement </li><li>First Time Home Buyers Financial Packages </li><li>Farm Share Memberships </li><li>403b retirement company match & annual company contribution increase based on years of service </li><li>Free money coach advice from a certified professional </li><li>Wellbeing programs that include but are not limited to mental, physical, and financial health </li><li>Pet, home, auto and personal insurance </li><li>Life insurance </li><li>Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more! </li><li>Wellbeing programs that include but are not limited to mental, physical, and financial health </li></ul> <p>We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!</p> <p>OUR COMPENSATION PHILOSOPHY</p> <p>We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.</p> <p>For more information, please visit us online at: baystatehealthjob.com or interact with us socially at facebook.com/BaystateCareers or on Twitter @BaystateCareers.</p> <p>You Belong At Baystate</p> <p>At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.</p> <p>DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.</p> <p>Education:</p> <p>GED or HiSET (Required)</p> <p>Certifications:</p> <p>Equal Employment Opportunity Employer</p> <p>Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.</p> <p>Apply Now</p>