<p>EQUIPMENT PICK UP Onsite at our Allentown, PA location:</p> <p>7450 Tilghman Street</p> <p>Suite 100</p> <p>Allentown, PA 18106</p> <p>WORK AT HOME AFTER ONSITE EQUIPMENT PICK UP!</p> <p>PERKS:</p> <ul> <li>Opportunity for bonuses and raises based upon performance. </li><li>Full Health benefits after 45 days - Medical, Dental & Vision. </li><li>Paid time off after 90 days. </li><li>401K. </li><li>Tuition Reimbursement. </li><li>Referral Incentive Program. </li><li>Employee Discounts Program! </li></ul> <p>Job Summary:</p> <p>We are searching for a polite, professional Collections Representative to represent our clients by providing remarkable service to their customers via phone. The Collections Representative will handle high value business to business collection calls/emails to customers. The Collections Representative may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.</p> <p>Responsibilities:</p> <ul> <li>Target Hire Date: May 4th, 2026 </li><li>Work at Home required schedule is Monday - Friday , 8:00am - 4:30pm or 8:30am - 5:00pm. </li><li>ONSITE in Allentown, PA the first day for equipment pick up and orientation. </li><li>At Home Training is Monday - Friday , 8:00am - 4:30pm </li><li>Handle business to business communication/collections via phone and email. </li><li>Place outbound calls to debtors regarding outstanding debt and collect on aged debt. </li><li>Meet department productivity and quality standards. </li><li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. </li></ul> <p>Skills Requirements:</p> <ul> <li>At least 6 months or more Collections experience preferred. </li><li>2+ or more years of previous Call Center experience and strong Customer Service experience preferred. </li><li>Strong analytical skills through the use of Microsoft Excel (i.e. ability to complete pivot tables and vlookups a plus). </li><li>Strong oral and written communication skills required (professional, politely authoritative). </li><li>Advanced ability to pay attention to detail & follow guidelines. </li><li>Ability to know when and how to think beyond the immediate task and consider alternate solutions. </li><li>Must be highly organized and able to multitask. </li><li>Able to work in a fast-paced digital environment. </li><li>Must possess a strong work ethic. </li><li>Must have ability to work independently and in a team environment. </li><li>Physical attendance is key to success and necessary to meet objectives. </li></ul> <p>Education Requirements:</p> <p>High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.</p> <p>Physical Requirements:</p> <p>Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.</p>