<p>Posting Summary</p> <p>Logo Posting Number STA00655PO25 Job Family Information Technology Job Function Help Desk USC Market Title IT Help Desk Technician Link to USC Market Title https://uscjobs.sc.edu/titles/141187 Job Level T3 - Technical Support Business Title (Internal Title) Help Desk Manager for USC Athletics Campus Columbia Work County Richland College/Division Athletics Department ATH Department of Athletics State Pay Band 6 Approved Starting Salary 49,396 Advertised Salary Range $49,396 - commensurate with qualifications Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule</p> <ul> <li>Generally 8:30am - 5:00pm Monday through Friday. </li><li>Willing to work a flexible schedule to meet the needs of the department. </li></ul> <p>Basis 12 months Job Search Category Information Technology</p> <p>About USC</p> <p>About University of South Carolina</p> <p>From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.</p> <p>Benefits for FTE Positions</p> <p>The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.</p> <p>Position Description</p> <p>Advertised Job Summary</p> <p>Help Desk Manager for Athletics. Oversees and manages the delivery of technical support services, ensuring that IT-related issues are resolved efficiently and effectively. This role ensures optimal performance of the help desk team, enhances user satisfaction, and supports organizational operations by minimizing downtime and maintaining reliable IT service delivery.</p> <p>Job Related Minimum Required Education and Experience</p> <p>Requires job related accreditation from a technical school or an applicable skilled trades program and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.</p> <p>Required Certification, Licensure/Other Credentials Preferred Qualifications</p> <ul> <li>Bachelor's degree in information technology systems or related field and 1-year of related work experience or high school diploma and 5 years related work experience; or equivalency </li></ul> <p>Knowledge/Skills/Abilities</p> <ul> <li>Ability to communicate effectively and to clearly give verbal and written instructions as it relates to information technology. </li><li>Knowledge of various information systems and ability to stay current on all security requirements and trends. </li></ul> <p>Job Duties</p> <p>Job Duty</p> <p>Serve as first line of support for desktop support related issues. Manage, configure and install software for users' desktops and laptops, installation and rollout of new software packages, upgrades and new desktop hardware. Re-image desktop and laptop computers. Perform hardware and software troubleshooting, diagnostics, repair, testing and upgrades.</p> <p>Essential Function Yes Percentage of Time 30 Job Duty</p> <p>Manage help desk support operations by overseeing the work completed by students and interns. Oversee the use of Athletics IT ticketing system, ServiceNow, to ensure all documented issues are prioritized, addressed, and resolved in a timely manner. Serves as the main point of contact for support and escalates issues as needed.</p> <p>Essential Function Yes Percentage of Time 20 Job Duty</p> <p>Identify opportunities for improving IT support efficiency and effectiveness. Develop and implement best practices, support procedures, and service guidelines.</p> <p>Essential Function Yes Percentage of Time 20 Job Duty</p> <p>Serve as a point of contact for customer concerns, reporting trends and concerns to upper management. Communicate with other departments within Athletics to understand support needs and ensure alignment. Serve as liaison with university IT, Information Security, and vendors to promote a collaborative environment.</p> <p>Essential Function Yes Percentage of Time 10 Job Duty</p> <p>Train users in proper utilization of hardware and software, write training manuals.</p> <p>Essential Function Yes Percentage of Time 10 Job Duty</p> <p>Maintain detailed inventory records of equipment and annual replacement plans. Maintains department's printer consumables inventory. Assists upper management in the execution of IT projects. Perform IT support at various sporting event or athletics events as needed.</p> <p>Essential Function Yes Percentage of Time 10</p> <p>Position Attributes</p> <p>Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.</p> <p>Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential</p> <p>Posting Detail Information</p> <p>Number of Vacancies 1 Desired Start Date Job Open Date 08/12/2025 Job Close Date 09/26/2025 Open Until Filled No Special Instructions to Applicant</p> <p>Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.</p> <p>We are only accepting applications submitted by September 26, 2025.</p> <p>The University of South Carolina offers a valuable benefits package including but not limited to:</p> <ul> <li>Health and Life Insurance </li><li>Retirement Programs </li><li>Paid Tuition </li><li>Dependent Scholarships </li><li>Annual Leave </li><li>Sick Leave </li><li>13 Paid Holidays (including an extended December holiday) </li><li>Paid Parental Leave </li><li>Professional Development Opportunities </li></ul> <p>Click here to learn more about why you should work at USC.</p> <p>Quicklink for Posting https://uscjobs.sc.edu/postings/193031 EEO Statement</p> <p>The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.</p> <p>Supplemental Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <ul> <li> <ul> <li>Do you have at least a job related accreditation from a technical school or an applicable skilled trades program and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience? </li></ul> </li><li>Yes </li><li>No </li></ul> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Resume </li><li>List of References and Contact Information </li></ul> <p>Optional Documents</p> <ul> <li>Cover Letter </li></ul>