<p>Summary</p> <p>We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment/selection process is intended for any discriminatory purposes.</p> <p>Pay, Benefits, & Work Schedule</p> <p>Grade: 110</p> <p>Salary: $12.77 - $20.92 Hourly (Dependent on Qualifications)</p> <p>Department: Communications</p> <p>E-mail: NicoleP2@cctexas.com</p> <p>ATTENDANCE REQUIRED FOR THIS POSITION ARE AS FOLLOWS: Rotating eight (8) hour work shifts between 7:00 a.m. and 7:00 p.m. Must be able to work additional hours as needed.</p> <p>Who May Apply?</p> <p>Internal City employees only. No external candidates or non-City employees will be considered</p> <p>Responsibilities</p> <ul> <li>Provides assistance to City customers. </li><li>Resolves customer inquiries by issuing work orders into four (4) work order management systems </li><li>Perform extensive research of work orders and the City's billing system, analyses and responds to service requests for various City Departments and provides information on all City services. </li><li>Receives a high volume of inbound calls through an automated call distribution system. </li><li>May be asked to perform other duties as assigned. </li></ul> <p>Qualifications</p> <ul> <li>Requires a High School Diploma or GED </li><li>Minimum of two (2) years of related experience </li><li>Experience working in teams is preferred </li><li>Bilingual in Spanish is preferred </li></ul> <p>Other Information:</p> <p>Benefits</p> <p>The City offers an excellent benefit package that includes:</p> <ul> <li>Texas Municipal Retirement System - the City offers a 2 to 1 match. Each employee automatically contributes 7% of their total compensation. The City matches 2 dollars for every 1 dollar you contribute. </li><li>Medical/dental/vision/life coverage for employees and their eligible dependents. </li><li>Vacation - 88+ hours per year </li><li>Personal leave - 40 hours per year </li><li>Sick leave - 96 hours per year </li><li>Voluntary 457b deferred compensation plan </li><li>Seven (7) Holidays </li><li>Flexible Spending Account </li><li>City Employee Health & Wellness Clinic & City Employee Fitness Center </li><li>Learning & Development Academy </li><li>Tuition Reimbursement Programs </li></ul> <p>Employee Recognition Programs</p> <p>Basis of Rating</p> <p>Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.</p> <p>Closing Statement</p> <p>Selected applicants must be able to pass a background investigation and a pre-employment drug test.</p> <p>Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.</p> <p>In the event of an emergency, employees are required to work to provide for the safety and well-being of the general public, including the delivery and restoration of vital services.</p> <p>This position is classified as "Safety Sensitive". All employees in safety sensitive positions are subject to random drug testing, pursuant to City policy, HR 15.0 Alcohol and Drug Abuse.</p> <p>Job opening will close on:</p> <p>June 7, 2019</p>