<p>$45.6300-$68.45 Hourly*</p> <ul> <li>Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for range. </li></ul> <p>NATURE OF WORK:</p> <p>The Digital Services Specialist has three primary areas of focus: Web Content Administration, Digital Accessibility Program Management, and Data Analysis. The Digital Services Specialist is responsible for the Content Management System used on the City's website. The incumbent also develops and presents training programs and materials to enable staff at all levels to understand web content management systems for the ongoing upkeep of the City's public website. The role performs regular evaluations of the City's online presence and recommends changes or improvements to enhance the City's ability to communicate with constituents on an ongoing basis. Oversight of the City's public website content, performance, and health would be expected.</p> <p>The Digital Services Specialist strategically administers the City's digital accessibility efforts, including oversight, leadership, and technical guidance in ensuring all digital interfaces and content meet federal accessibility mandates and best practices, including ongoing program administration, research, and resource management.</p> <p>The Digital Service Specialist provides Data Analysis and integrates information from multiple sources to help enable more efficient processes. Works collaboratively across all City departments to improve processes, increase efficiency, and help develop greater process automation. The position oversees the City's open data portal and recommends and hosts datasets for the purpose of supporting transparency in government. The Digital Service Specialist assists staff with creating and using digital forms for various uses across the city. The position is a full-time (37.5 weekly hours) non-exempt position with the possibility of a flexible hybrid work privilege arrangement based on performance.</p> <p>ESSENTIAL FUNCTIONS</p> <ul> <li>Manages the City's open data portal; suggests and implements additional datasets. Works closely with public safety departments. </li><li>Plans and prioritizes projects and sets goals for the city's online presence and digital services efforts. Works in project management capacity in support of digital service and website objectives. </li><li>Develops web forms and tools to gather information to be integrated with existing or newly developed workflows. </li><li>Proficiency with accessibility evaluation tools and knowledge of assistive technologies. Leads the City's digital accessibility efforts by developing and implementing ADA Title II compliance strategies and supporting departments with expert consultation on design, development, and monitoring tools and processes to ensure ongoing compliance. </li><li>Directs budget management, vendor procurement, and vendor relations for digital and accessibility services. </li><li>Develops and presents training programs and materials to enable staff at all levels to understand web content management systems for the ongoing upkeep of the City's public website and digital accessibility best practices. </li><li>Authors official City policies related to privacy, accessibility, and data governance. </li><li>Identifies, researches, evaluates, recommends, and implements new technologies to enhance the delivery of web and digital services to internal staff and the public. </li><li>Provides direct supervision of vendor teams, consultants, and interns supporting digital services initiatives. </li><li>Serves as primary administrator for relevant enterprise digital tools. </li><li>Engages in professional development appropriate to digital services, including reviewing current professional journals, attending professional workshops and meetings; and communicating with peers in other settings. Maintains an awareness of products, services, software applications, and trends. </li><li>Performs other duties as assigned. </li></ul> <p>MINIMUM REQUIREMENTS OF WORK:</p> <p>Must possess a bachelor's degree in a relevant field with at least five (5) years of experience as a digital services specialist, web developer, data analyst, user experience designer, or other equivalent technical position or equivalent combination of education and experience with specialized knowledge in digital accessibility, data management, and website development/administration. A Master's degree or higher in a related discipline from an accredited college or university is beneficial for this position.</p> <p>Experience that brings the required Knowledge, skills, and abilities in the following areas:</p> <ul> <li>Working knowledge of content management systems, digital accessibility standards (WCAG and ADA Title II), and data management best practices. </li><li>Good organizational skills and experience with project management tools such as Asana, Microsoft Project, Jira, or similar. </li><li>Ability to establish and maintain effective working relationships with a diverse group of constituents including staff, patrons, and elected officials. </li><li>Excellent written and verbal communication skills. </li><li>Working knowledge of integrating web-based software via APIs preferred. </li><li>Familiarity with data transformation trends and data governance. </li><li>Program administration and change management abilities for overseeing large, complex digital initiatives. </li><li>Ability to process and execute legal and/or scholarly documents as it pertains to digital accessibility compliance. </li><li>Policy development and legal compliance interpretation capabilities. </li><li>Budget management, vendor procurement, and contract negotiation skills. </li><li>Functional knowledge and familiarity with Formstack or comparable digital form platforms are preferred. </li><li>Proficient ability to work with HTML, CSS, JavaScript, and associated libraries is preferred. </li></ul> <p>PHYSICAL REQUIREMENTS OF WORK:</p> <p>Ability to work primarily in a sedentary position, occasionally using force to lift up to 20 pounds, carry or otherwise move objects normally found in an office setting including computers and/or printers. The employee is subject to common inside environmental office conditions.</p> <p>SUPERVISION:</p> <p>Work is performed at the direction of the Chief Information Officer and is assigned through specific projects related to general goals and objectives set by senior City management. The employee is responsible for prioritizing work tasks, and for identifying and utilizing the appropriate resources. Performance oversight is performed through observation, completion of projects, status reports, conferences, and meetings. Guidance is provided through the City Code, departmental policies, City operating practices and procedures, and other resources as applicable to the specific duties/projects assigned. Work is evaluated annually, with respect to project management, resourcefulness, quality of customer service delivered, including written and verbal communications.</p> <p>PUBLIC CONTACT:</p> <p>The employee has frequent contact with City employees, vendors, and regular contact with the general public and outside agencies.</p> <p>Chosen candidates will be required to provide proof of licenses, certifications, and education required for this position. Candidates will also be subject to qualifying pre-employment processes, including medical examination, drug/alcohol screen, employment verification, and criminal background check.</p> <p>The City of Evanston is an equal opportunity employer and ensures against discrimination in employment on the basis of a person's race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status, source of income, housing status, or gender identity. The City of Evanston is also committed to accessibility for persons with disabilities. Any person needing mobility or communications access assistance should contact Human Resources at 847-448-8204 (voice) or 847-866-5095 (TTY).</p>