<p>Responsible for leadership for the support of ancillary clinical services and supporting the integrated electronic medical record and serves as clinical and technical expertise Works closely with the organizations clinical leadership, medical staff and operational leadership to identify system requirements and establish priorities that drive the development of the ancillary clinical information systems implementation, support and optimization. The Director is responsible for ongoing evaluation of the effectiveness and efficiency of current ancillary and imaging clinical systems and planning for future system modification to meet changing needs of patients, care providers, families and the organization. Leads the clinical IT team in the strategic planning of enterprise ancillary and imaging systems and development of system features / functions that support the goals of the organization. Oversee successful implementation of one or more clinical systems; Incorporating IT "Best Practices" such as, internal structure and governance to rapidly and effectively respond to new projects and enhancements, establishing standard division wide operating procedures, documentations and service level agreements. Responsible for regulatory Compliance Framework, quality assurance practices for build and testing, strong metric driven measures of success based on financial, process and clinical outcome measures and commitment to IT associate professional growth and development. Works closely with operational leaders to leverage clinical applications for competitive advantage and reduce waste and improve quality Documents and reports benefits achieved through effective use of technology Develops and administers an effective Customer Service Plan which includes provisions to accept record, prioritize, assign, track, resolve and report on customer service problems and issues. Manages the change control structure. Enables successful documentation of standard procedures of change control and use of ITIL/Lean for continuous improvement in service delivery. Assesses MLH clinical information technology needs and prepares written plans related to accomplish. Education/Formal Training Requirements Bachelor's Degree Allied Health Bachelor's Degree Computer sciences Bachelor's Degree Business Administration/Management Master's Degree Work Experience Requirements 5-7 years Clinical information systems 10+ years Supervisory or Management Licenses and Certifications Requirements Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care Registered Respiratory Therapist - Mississippi - National Board for Respiratory Care Registered Respiratory Therapist - Mississippi - National Board for Respiratory Care Pharmacist Tennessee - Tennessee Board of Pharmacy Pharmacist Mississippi - Mississippi Board of Pharmacy Registered Nurse Arkansas - Arkansas State Board of Nursing Registered Nurse Mississippi - Mississippi Board of Nursing Registered Nurse Tennessee - Tennessee Board of Nursing TN - MEDICAL TECHNOLOGIST (MT) - Tennessee Department of Health - Medical Laboratory Board Knowledge, Skills and Abilities Strong understanding of how to leverage clinical applications for competitive advantage. Strong knowledge of computer technology, demonstrable skills in systems development methodology, and experience in implementation of medium to large-scale computer systems. Skill and ability to define and document technical alternatives and requirements with results that facilitate the selection of the most preferred solution from among alternatives. Ability to effectively serve in system selection process, negotiates contracts, and manages vendor relationships. Proven ability to lead teams, including building cross functional teams. Skill in conceptualizing creative solutions, documenting them, and presenting them to senior leadership. Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence. Strong leadership skills that demonstrates ability to motivate employees; effectiveness in recruitment and retention of staff; mentoring employees for career advancement; and effectively handles managerial solutions, including planning, control, problem solving, and communication. Ability to delegate and monitor work assignments as well as hold staff accountable for completion of work assignments in a positive and effective manner. Strong verbal and written communication skills. Strong analytical and interpersonal skills. Ability to work under pressure and balance many competing priorities. Supervision Provided by this Position Directly supervises three to five supervisory Associates and directly or indirectly 20 - 40 non-supervisory Associates. Physical Demands The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work. The Associate is subject to call back at all times. The Associate is required to travel occasionally. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.</p>