<p>Program Manager - Guest Relations and Advocacy</p> <p>Lynn Community Healthcare Center is seeking a dynamic and visionary Program Manager to support the Consumer Division with a focus on guest relations, advocacy and the delivery of exceptional care experiences across channels. As a strategic catalyst with working knowledge of patient rights and regulatory insights, the Consumer Division Program Manager is an action-oriented leader and service excellence champion.</p> <p>If you are an action-oriented visionary leader ready to revolutionize the patient experience and deliver a seamless, dignified best-in-class healthcare experience, we invite you to join our mission-driven team and redefine what community healthcare can be.</p> <p>Apply today and help us bring world-class hospitality to healthcare!</p> <p>Key Responsibilities:</p> <ul> <li>People leader, coach and stakeholder management </li><li>Develop and implement policies and procedures to enhance patient and guest experiences. </li><li>Establish and promote a best-in-class hospitable experience across the continuum of the care experience. </li><li>Advocate for patient rights and ensure compliance with regulatory requirements. </li><li>Collaborate on the creation and implementation of patient and family information designed to educate and elevate the experience. </li></ul> <p>Qualifications</p> <p>Education and Experience:</p> <ul> <li>Associate's degree, or related experience. </li><li>Minimum of 5 years of experience in consumer relations, hospitality, guest services, or a related field within a healthcare setting. </li></ul>