<p>St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing and varied student population, and we are committed to increasing the representation of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving a wide range of student backgrounds.</p> <p>We are seeking a Part-time Tier 1 Technical Support Analyst who will provide technology support for SCC students, faculty, and staff via telephone, email, and walk-in contacts.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:</p> <ul> <li> <p>Serves as a first contact for troubleshooting issues with technology to include: AV equipment, Canvas, SCC Connection, wireless access, email, network, and computer hardware and software.</p> </li><li> <p>Responsible for adding students to classes and resetting passwords. Tracks student records.</p> </li><li> <p>Creates and assigns tickets for escalated issues, while adhering to established policies and procedures.</p> </li><li> <p>Processes guest Wi-fi requests and creates accounts as specified.</p> </li><li> <p>Composes and forwards email mass notifications using established guidelines concerning mass outages.</p> </li><li> <p>Performs Tier 1 level IT tasks as assigned, such as deploying computers and updating laptops.</p> </li><li> <p>Acts as team leader and trainer for student workers.</p> </li><li> <p>Assists Tier 2 technicians on various tasks as needed.</p> </li><li> <p>Works with Marketing to edit/maintain the Technology Support web pages.</p> </li><li> <p>Performs other administrative and technical duties as assigned by the IT Service Desk Manager.</p> </li><li> <p>Complies with IT procedure for reporting child pornography on SCC equipment.</p> </li></ul> <p>MINIMUM QUALIFICATIONS:</p> <ul> <li>Associate's degree; or </li><li>Two years related experience and/or training; or </li><li>Equivalent combination of education and experience. </li><li>Ability to troubleshoot a variety of computer applications and operating systems. </li><li>Excellent verbal and telephone skills. </li></ul> <p>St. Charles Community College is an Equal Opportunity Employer.</p>