<p>Overview</p> <p>F.H. Furr is expanding and seeking a detail-oriented, organized, and customer-focused Dispatcher to join our New Castle, DE team. This role plays a key part in ensuring efficient scheduling, strong communication, and exceptional service delivery for our customers and technicians.</p> <p>Responsibilities</p> <ul> <li>Coordinate and dispatch service technicians based on skill set, availability, and customer requirements </li><li>Monitor job progress and make real-time adjustments to ensure schedule accuracy </li><li>Provide customers with updates, estimated arrival times, and follow-up communication </li><li>Support field technicians by relaying job-related information and ensuring proper documentation </li><li>Maintain accurate records within the dispatching system </li><li>Collaborate closely with customer service, service managers, and field teams </li></ul> <p>Preferred Qualifications</p> <ul> <li>Prior experience in dispatching or scheduling </li><li>Experience with ServiceTitan and/or ProBook is strongly preferred </li><li>Excellent multitasking, communication, and problem-solving skills </li><li>Ability to work in a high-paced environment with shifting priorities </li><li>Strong customer service orientation and teamwork mindset </li></ul> <p>What We Offer</p> <ul> <li>Competitive compensation </li><li>Opportunities for career growth within a rapidly expanding company </li><li>Supportive and collaborative work environment </li><li>Comprehensive benefits package (medical, dental, vision, 401k, etc.) </li><li>Paid time off and company-sponsored training </li></ul> <p>F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.</p> <p>Posted Min Pay Rate</p> <p>USD $18.00/Hr.</p> <p>Posted Max Pay Rate</p> <p>USD $22.00/Hr.</p>