<p>Job Details</p> <p>ChristianaCare is hiring a full time Access Coordinator for the Center for Medical Genomics in Newark, DE.</p> <p>As an Access Coordinator you would provide patient and physician satisfaction through proactive administrative services and ensure a smooth coordination of the patients for genetic visits.</p> <p>Schedule:</p> <ul> <li>Monday-Friday, 8:00am - 4:30pm </li></ul> <p>PRINCIPAL DUTIES AND RESPONSIBILITIES:</p> <ul> <li> <p>Sign in and out to the contact center via Avaya at start and end of shift utilizing away from desk reasons.</p> </li><li> <p>Answer calls in a professional manner.</p> </li><li> <p>Review EMR scheduling pools and messages of patients needing to be scheduled with an expectation that they are worked within 24 hours.</p> </li><li> <p>Check voice mail messages throughout the day returning patient calls.</p> </li><li> <p>Document all patient communication in PowerChart under Care Team Notes.</p> </li><li> <p>Schedule patients for appointments with Genetics (prenatal, cancer, cardiovascular, adult, neuro, autism)</p> </li><li> <p>Verify patients are scheduled with appropriate Genetic Counselor/Physician, correct time allotted and correct location in Revenue Cycle.</p> </li><li> <p>If any family member has had genetic testing, request a copy of the report.</p> </li><li> <p>Verify insurance coverage and obtain pre-certifications for office visits</p> </li><li> <p>Utilize web based online tools to verify eligibility and coverage i.e. Navinet, Availity, PEAR, all DE Medicaid plans, Humana Military.</p> </li><li> <p>Maintain all insurance site logins as well as e-clinical and Progeny to ensure they are up to date and accessible</p> </li><li> <p>Notify patients of coverage outcome. If necessary, alert them of NON coverage form and out of pocket expense.</p> </li><li> <p>In Soarian complete the registration of patients, verifying insurance, demographics and all required fields in the allotted 15-minute time frame.</p> </li><li> <p>Complete the MSPQ questions in Soarian as needed.</p> </li><li> <p>Print labels/face sheets.</p> </li><li> <p>Give patients all necessary paperwork to complete, questionnaire links via Progeny, electronic PDF or mail questionnaire to patients</p> </li><li> <p>Schedule lab draw for patients for 1 hour after their initial appointment at the appropriate location documenting in the EMR.</p> </li><li> <p>Input demographic information, referral and appointment information into Progeny</p> </li><li> <p>Maintain schedules in CCHS EMR along with E-clinical to ensure accurate prenatal scheduling.</p> </li><li> <p>Verify daily Artera scheduled appointments are confirmed. Patients that cancel or wish to reschedule from Artera are notified within 24 hours.</p> </li><li> <p>Request an interpreter as needed through Language Services and document in EMR.</p> </li><li> <p>Contact no show patients to reschedule.</p> </li><li> <p>Communicate with referring providers if patient declines or no response via portal or letter.</p> </li><li> <p>Performs assigned work safely, adhering to established departmental safety rules and practices</p> </li><li> <p>Performs other duties as required</p> </li><li> <p>Provide front desk coverage as needed.</p> </li><li> <p>Check patients in via Revenue Cycle and Soarian updating patient information as needed.</p> </li></ul> <p>Qualifications:</p> <ul> <li> <p>High school diploma.</p> </li><li> <p>Two years' experience in a medical setting or physician's office.</p> </li><li> <p>An equivalent combination of education and experience may be substituted.</p> </li></ul> <p>Please attach resume with application.</p> <p>#LI-EH1</p> <p>Post End Date</p> <p>Mar 28, 2025</p> <p>EEO Posting Statement</p> <p>Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.</p>