<p>As a Support Services Specialist at the Hospital Dentistry Institute, you will play a vital role in ensuring patients receive the financial support they need while maximizing revenue for healthcare services. Primary responsibilities include financial counseling, insurance coordination, claims processing, and outstanding balance management. If you're a detail-oriented, compassionate individual with a knack for financial care, we want you on our team.</p> <p>For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.</p> <p>Hybrid within Iowa: 80% time on campus & 20% time remote upon successful completion of training and onboarding. Remote work must be performed within the state of Iowa and will require a work arrangement form to be completed. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.</p> <p>Key Responsibilities:</p> <p>Patient Financial Support:</p> <ul> <li>Provide in-person and phone-based financial counseling to patients. </li><li>Advise patients on financial policies and facilitate payments. </li><li>Establish payment arrangements and coordinate financial assistance. </li></ul> <p>Insurance Coordination:</p> <ul> <li>Analyze and disseminate medical/dental benefit data. </li><li>Prepare and submit pre-authorizations to insurance carriers. </li><li>Verify benefits, patient liability, and non-covered exceptions. </li><li>Create treatment estimates and inform patients of financial responsibilities. </li></ul> <p>Claims Processing:</p> <ul> <li>Verify and adjust patient charges as necessary. </li><li>Ensure accurate data entry for claims submission. </li><li>Post payments, initiate refunds, and resolve billing account concerns. </li><li>Monitor and act on outstanding claims and delinquent balances. </li></ul> <p>Customer Service:</p> <ul> <li>Review reports to identify payment plan opportunities and required pre-service payments. </li><li>Deliver HIPAA-compliant, outstanding customer service. </li></ul> <p>Training and Development:</p> <ul> <li>Participate in training and development initiatives. </li></ul> <p>Salary: $49,968 to commensurate (Pay Grade: 3A)</p> <p>Schedule: Monday - Friday, 7:30am - 4:30pm</p> <p>May require occasional overtime.</p> <p>Work Location: On-Site</p> <p>Required Qualifications:</p> <ul> <li>Bachelor's Degree in Business Administration, Accounting, Health Administration or equivalent, or equivalent combination of education and relevant experience. </li><li>Knowledge of and ability to manage the major activities of the patient revenue/billing functions, including: </li></ul> <p>oPatient financial counseling;</p> <p>oThird party pre-authorization;</p> <p>oEstablishing payment plans;</p> <p>oManaging delinquencies and collection process; and</p> <p>oUnderstands basic principles, techniques and terminology of claims processing and reimbursement.</p> <p>§ Claims submission including CPT/CDT codes.</p> <ul> <li>Excellent time management techniques, demonstrating the ability to handle multiple competing priorities. </li><li>Proficient in data entry/translation with proven attention to detail resulting in minimal errors. </li><li>Demonstrated excellent Customer Service skills. </li><li>Excellent written, verbal, and interpersonal communication skills. </li></ul> <p>Desirable Qualifications:</p> <ul> <li>Experience with electronic health record; </li><li>Electronic claims submission, ideally w/AxiUm and/or Epic; </li><li>Experience with confidential information/record keeping; and </li><li>Knowledge of University policies, procedures, and regulations. </li></ul> <p>Position and Application Details:</p> <p>In order to be considered for an interview, applicants must upload a Resume (and mark as "Relevant File") to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.</p> <p>Position NOT eligible for University Sponsorship of Employment Authorization.</p> <p>Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.</p> <p>Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.</p> <p>Additional Information</p> <ul> <li>Classification Title: Support Services Specialist </li><li>Appointment Type: Professional and Scientific </li><li>Schedule: Full-time </li><li>Work Modality Options: Hybrid within Iowa </li></ul> <p>Compensation</p> <ul> <li>Pay Level: 3A </li><li>Starting Salary Minimum: 49,968 </li></ul> <p>Contact Information</p> <ul> <li>Organization: College of Dentistry </li><li>Contact Name: COD-Requisitions@iowa.uiowa.edu </li><li>Contact Email: COD-Requisitons@iowa.uiowa.edu </li></ul>