<p>Essential Duties</p> <ul> <li>Performs on-site demand and contract field services to support the customers' installed based for instrumentation, to include diagnostic, troubleshooting, calibration and start-up and commissioning services. Recommends approaches on repairs, replacements and upgrades. </li><li>Provides informal and on-the-job customer training. </li><li>Effectively communicates customer needs and opportunities to the organization; and utilizes technical skills and abilities to develop tactics and strategies to support those customer needs. </li><li>Partners with the sales team to execute tactics and strategies to improve customer satisfaction and service growth through available service programs. </li><li>Reports performance measures toward goals. </li><li>Executes timely completion of all required reports, certificates and relevant documents. </li><li>Adheres to all safety and quality rules and regulations. </li><li>Performs other duties as assigned. </li><li>Regular and predictable attendance is essential for this position. </li></ul> <p>The above list of duties and responsibilities does not constitute the entire list and the list can be changed, when necessary, at the discretion of management when business needs, customer demands, and other industry or job- related circumstances arise.</p> <p>Education and/or Work Experience</p> <ul> <li>Associate's degree and three (3) years of relevant experience OR High School Diploma and five (5) years of relevant experience as an Instrument Technician or a similar role. </li><li>Strong knowledge of instrumentation and control systems, including PLCs, DCS and SCADA systems. </li><li>Proficient in reading and interpreting technical drawings and schematics. </li><li>Excellent troubleshooting and problem-solving skills. </li><li>Ability to work independently and as part of a team. </li><li>Strong attention to detail and commitment to safety. </li><li>Working as self-directed field/shop environment worker. </li><li>Experience with bending and running tubing is preferred. </li><li>TWIC, OSHA Safety, Security Passport. </li><li>Valid State issued driver's license. </li></ul> <p>Supervisory Responsibilities</p> <p>?No</p> <p>?Yes, please list direct report's titles</p> <p>Travel</p> <ul> <li>As needed throughout the ControlWorx Territory </li></ul> <p>Competencies</p> <ul> <li>Customer Focus </li><li>Integrity </li><li>Safety </li><li>Demonstrate good Ethics, Values and Integrity </li><li>Professional in appearance and actions </li><li>Customer Service </li><li>Strong Mechanical Aptitude </li><li>Demonstrated ability to read, write and verbalize in a professional and organized manner. </li><li>Moderate computer skills </li><li>Self-Starter and Self-Directed </li><li>Demonstrate problem-solving abilities </li></ul> <p>This position has three levels within the job. Progression through each level depends on specific knowledge, skills and abilities. Evaluations are conducted and employees are assessed on growth and major competencies. Level requirements can be found on the company's intranet.</p> <p>Physical Requirements</p> <p>Physical Abilities</p> <p>N</p> <p>O</p> <p>F</p> <p>C</p> <p>Lift / Carry</p> <p>N</p> <p>O</p> <p>F</p> <p>C</p> <p>Stand</p> <p>X</p> <p>10 lbs. or less</p> <p>X</p> <p>Walk</p> <p>X</p> <p>11 - 20 lbs.</p> <p>X</p> <p>Sit</p> <p>X</p> <p>21 - 50 lbs.</p> <p>X</p> <p>Handling / Fingering</p> <p>X</p> <p>51 - 100 lbs.</p> <p>X</p> <p>Reach Outward</p> <p>X</p> <p>Over 100 lbs.</p> <p>X</p> <p>Reach Above Shoulder</p> <p>X</p> <p>Push / Pull</p> <p>N</p> <p>O</p> <p>F</p> <p>C</p> <p>Climb</p> <p>X</p> <p>12 lbs. or less</p> <p>X</p> <p>Crawl</p> <p>X</p> <p>13 - 25 lbs.</p> <p>X</p> <p>Squat or Kneel</p> <p>X</p> <p>26 - 40 lbs.</p> <p>X</p> <p>Bend</p> <p>X</p> <p>41 - 100 lbs.</p> <p>X</p> <p>N (Not Applicable) Activity is not applicable to this occupation</p> <p>O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs. / day)</p> <p>F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs. / day)</p> <p>C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs. / day)</p>