<p>The Position:</p> <p>Registrar Assistant</p> <p>Job Summary:</p> <p>Muhlenberg College is currently seeking a Registrar Assistant to support our students as part of a collaborative team in the Office of the Registrar.</p> <p>Characteristic Duties & Responsibilities:</p> <p>Student Records</p> <ul> <li> <p>Process all leave of absences, returns from leave, part-time status requests and institutional withdrawals for the Registrar's office.</p> </li><li> <p>Monitor and update student status in Workday, including requests for leave, returns from leave, withdrawals, expected completion dates, etc</p> </li><li> <p>Track non-registered students, coordinate communication about administrative withdrawals, consult with the Assistant Dean for Academic Life and the Director of Student Support Services for updates on student status and update student records accordingly.</p> </li><li> <p>Serve as the liaison to Division of Graduate and Continuing Education for questions related to the Graduate programs and certificates, including registration processes, leave of absences, program configurations in Workday and program completion/graduation.</p> </li></ul> <p>Student Information System Support and Troubleshooting</p> <ul> <li> <p>Provide Workday support for all aspects of student registration, including maintaining registration appointments, launching continuing student onboarding, updating and maintaining the mass operations that remove advisor holds, processing forms submitted by faculty to add students to closed courses, monitoring waitlists for courses with manual waitlists to coordinate adding students to those courses, and assisting students and faculty with course registration and troubleshooting any issues via chat, email, phone or in person.</p> </li><li> <p>Create and maintain Jotforms to supplement Workday processes, including forms for Declaration of Part-Time Status, Independent Study and Internship registration, Adding Students to a Closed Course and Application for Degree.</p> </li><li> <p>Work closely with the departmental staff on reporting requests from faculty and staff, and support Workday reporting needs.</p> </li><li> <p>Respond to ad-hoc requests for data that can be obtained with existing reports in Workday; create and modify reports for use within the Registrar's office or to serve the needs of other departments.</p> </li><li> <p>In partnership with the Office of Information Technology (OIT) and external Workday consultants, troubleshoot Workday issues for students, faculty and staff in all functions of Workday Student, research solutions on Workday Community, test issues in Sandbox to identify the problem and find possible solutions, and implement solutions in production after testing.</p> </li><li> <p>Respond to questions about a wide variety of topics, including Registration problems, Academic Plan issues, Academic Progress issues, Reports for administrative tracking of student data, etc.</p> </li><li> <p>Work with the Registrar to review proposed security changes for access to student data in Workday and coordinate their implementation with OIT.</p> </li><li> <p>Monitor the weekly and biannual reports for Workday new release updates, develop and document Workday processes, test new functionality as it becomes available, implement updates, update departmental documentation.</p> </li></ul> <p>General Operations</p> <ul> <li> <p>25live: Create and maintain data in 25Live, coordinate course section roll from student information system to 25Live each semester, troubleshoot errors. Process classroom reservation requests, work with Conference Services to coordinate summer classroom reservations.</p> </li><li> <p>Convey College policy accurately to students, parents, faculty, staff and the general public.</p> </li><li> <p>Provide departmental support, including helping students at the front counter, assist with registration and add/drop processes, processing electronic and print transcript requests, student course withdrawals, pass/fail requests, late add/drop/withdraw petitions, etc.</p> </li><li> <p>Support the day-to-day systems and technology operations of the Registrar's Office; identify and resolve data discrepancies in collaboration with OIT.</p> </li><li> <p>Provide Workday registration support; assist students and faculty with course registration and troubleshooting issues via chat, email, phone and in person.</p> </li><li> <p>Utilize in-depth understanding of the Registrar's Office business processes to anticipate the needs of constituents; represent the department in cross-campus initiatives.</p> </li><li> <p>Perform other duties as assigned.</p> </li></ul> <p>Schedule & Benefits: This is a full-time, year-round position with standard working hours of Monday - Friday. Muhlenberg offers a highly competitive benefits package, including but not limited to, generous holidays (including 3 days off for Thanksgiving and an extended winter break between Christmas Eve and New Year's Day), vacation (15 days per year to start), sick leave, paid parental leave, tuition programs at the undergraduate and graduate level, medical, dental and vision coverage, flexible spending plans, College-provided short-and long-term disability at no cost to the employee, life insurance, and retirement. Waiting periods may apply.</p> <p>The College & Surrounding Area: Founded in 1848, Muhlenberg College is a private, residential, liberal arts college offering baccalaureate and graduate programs. At Muhlenberg, we are committed to a campus community that ensures students, faculty, and staff of all backgrounds feel welcome, respected, valued and included. The College provides an intensely challenging, supportive environment centered around a rigorous academic curriculum designed to prepare students for lives of leadership and meaning in a dynamic, global society. The academic program is amplified by a range of innovative programming: comprehensive and intentional residence-life programming, expansive experiential learning requirements, and an innovative coaching program designed to maximize every student's performance and potential.</p> <p>Part of eastern Pennsylvania's scenic Lehigh Valley, Allentown is a diverse city of 125,000, Pennsylvania's third-largest, located just 60 miles north of Philadelphia and 90 miles west of New York City. The Lehigh Valley, which also includes neighboring cities Bethlehem and Easton, is one of the fastest growing regions in the state and the Northeast, leading Pennsylvania in population growth for people aged 18-34. Home to a vibrant arts scene, extensive parks and recreational opportunities, a rich blend of diverse cuisine, and so much more, visit Life in the Lehigh Valley | Muhlenberg College and check out Allentown here.</p> <p>While no one person may possess all the qualifications listed below, the ideal candidate will have many of the following professional experiences and characteristics:</p> <p>Qualifications:</p> <ul> <li> <p>High School Diploma or equivalent required. Bachelor's degree preferred.</p> </li><li> <p>Demonstrated ability to communicate effectively with faculty, colleagues, students and the public utilizing discretion and professionalism.</p> </li><li> <p>Demonstrated commitment to fostering an inclusive academic and professional environment where all members of our campus community are respected, valued, can succeed, and thrive.</p> </li><li> <p>Ability to maintain a high degree of confidentiality.</p> </li><li> <p>Proven ability to manage multiple tasks, priorities, and deadlines.</p> </li><li> <p>Strong organizational, communication, and interpersonal skills.</p> </li><li> <p>Team focused and interested in working in a highly collaborative environment.</p> </li><li> <p>Demonstrated success in a customer-service oriented environment.</p> </li><li> <p>Successful completion of background checks, including but not limited to education and national criminal background.</p> </li></ul> <p>To apply, upload your complete application package as a single PDF document. A complete application package includes: 1) cover letter; 2) resume; 3) a separate statement speaking to how your professional experience will contribute to a more inclusive community at Muhlenberg; and 4) names/contact information for three professional references. Application review will continue until the position is filled. To initiate your application, use the APPLY button.</p> <p>_<strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>__</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p> <p>An Equal Opportunity Employer, Muhlenberg College is committed to valuing and enhancing diversity and encourages applications from individuals who can contribute to the diversity of our community. Muhlenberg College does not discriminate against any person based on age, ancestry, color, disability, gender, gender identity, genetics, national or ethnic origin, race, religion, sex, sexual orientation, pregnancy, childbirth, or related medical conditions, veteran status or any other basis protected by applicable federal, state or local laws, in its education programs and activities, including admissions and employment. Muhlenberg College does not discriminate on the basis of sex as required by Title IX.</p> <p>Legal Notice</p> <p>Muhlenberg College Annual Crime Reporting- As provided by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act of 1998, prospective employees of Muhlenberg College are entitled to request and receive a copy of the College Annual Security Report (ASR). The ASR can be accessed at http://www.muhlenberg.edu/annualsecurityreport . This report includes crime statistics on certain reportable crimes, as well as Muhlenberg College Safety Policies. The report also includes institutional policies concerning campus safety and police, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault and other matters. Anyone wishing a paper copy of the ASR may contact the Campus Safety Office at 484-664-3112.</p>