<p>Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operates Switchboard and associated communications Systems. Performs Cashier functions to include processing patient valuables during non-business hours. Weekend and Holiday rotation required. RESPONSIBILITIES</p> <ul> <li>Verification and Registration of Emergency and Out-patients </li><li>Obtains insurance, financial information, patient identification and copies of insurance cards from patient or guarantor. Obtains co-pays. Enters information in computer system with a high degree of accuracy in a timely manner (15 minutes max). Notates registration via comments for potential problems EX: language barriers, foreign country address, unable to obtain info, etc. Notifies appropriate personnel of system problems. Recognizes activity of area and takes initiative to assist. </li><li>Verifies insurance eligibility via HDX and various Insurance plans via reports. Questionable insurances follow up with patient accounting for resolution. </li><li>Provides patients or their representative Federal and NYS mandated brochures, HIPAA, Patient Rights, Etc. </li></ul> <p>EMERGENCY ROOM REGISTRATIONS</p> <ul> <li>Reports to ED for bedside registration, ensuring mobile PC is working and fully stocked. Escorts patient to ED, placing patient in bed. Reports problems with system/PC to Help Desk. </li><li>Places thermal ID band on patient in accordance with infection control protocol, OSHA category II Notifies clinical staff of any issues with armband placement. </li><li>Follows Code 99 protocol, updating Info, notifying appropriate departments. </li><li>Distributes and monitors tokens for ED parking lot. </li></ul> <p>SWITCHBOARD</p> <ul> <li>Operates Mitel console, monitors fire alarm system and other communications systems. </li><li>Answers Internal and external calls professionally in accordance with established greeting guidelines in a manner consistent with the Guest Relations philosophy. Pages Codes and announcements in accordance with established guidelines. Assists callers with specific problems (ex: keep obtaining voice mail, outside lines, etc. </li><li>Maintains accurate duty roster all 3 shifts. Receives report at beginning of shift and reads Communication Manual. </li></ul> <p>CASHIER</p> <ul> <li>Collects co-pays and other payments during non-Business hours. </li><li>Disburses petty cash for patient transportation. </li><li>Records patient valuables during non-business hours, securing in switchboard safe with security office. </li></ul> <p>DEATH PROTOCOL</p> <ul> <li>Maintains log of deceased patients, documenting all pertinent information. Identifies and refers potential problems to senior staff E.g.: body in morgue over 24 hours, death certificate not signed. </li></ul> <p>OTHER ASSIGNED DUTIES</p> <ul> <li>Check personnel folders daily, corrects registration errors. </li><li>Identifies learning opportunities, seeks guidance in new or unfamiliar situations. </li><li>Performs other related duties as assigned. </li></ul> <p>QUALIFICATIONS/REQUIREMENTS EXPERIENCE</p> <ul> <li>Insurance/Authorization Verification knowledge </li><li>1-3 years of related experience preferred </li><li>Knowledge of medical terminology a plus </li></ul> <p>EDUCATION</p> <ul> <li>High school graduate or equivalent. </li></ul>