<p>WHO WE ARE:</p> <p>State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.</p> <p>PRIMARY RESPONSIBILITIES:</p> <ul> <li>Answers, screens, and routes calls to appropriate individuals. </li><li>Records and routes messages appropriately. </li><li>Schedules, coordinates, and reschedules patient appointments. </li><li>May call to remind patients of their appointments or print reports to verify confirmed appointments, calling those who did not respond. </li><li>Maintains clinic Provider scheduling guidelines as directed by Provider and/or supervisor. </li><li>Responds to emergency calls according to established procedures. </li><li>Answers general insurance and billing questions. </li><li>Review demographic, insurance, and provider information with new and re-establishing patients. </li><li>Ensures new patients complete all required paperwork and create a new account in the computer system. </li><li>Obtains CSMD reports for provider review as needed. </li><li>Completes quality data elements and processes. </li><li>Updates electronic medical record system (EMR), scans and indexes documents. </li><li>Directs new patients to complete new patient paperwork online and answers any patient questions. </li></ul> <p>REQUIREMENTS:</p> <p>High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.</p> <p>EXPERIENCE:</p> <p>Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.</p> <p>WHAT WE OFFER:</p> <p>State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:</p> <ul> <li>Company Provided Life and Accidental Death and Dismemberment Insurance </li><li>Company Provided Long Term Disability Insurance </li><li>Employee Stock Ownership Plan </li><li>401(k) Company Contributions </li><li>Voluntary options for Medical, Dental, Vision, and additional Life Insurance. </li><li>Company match in Health Savings Account Plans (restrictions apply) </li><li>Vacation, Personal, Sick and Holiday Time Off </li><li>An array of team member perks and discounts </li><li>Tuition Assistance Programs </li><li>And more! </li></ul>