<p>POSITION SUMMARY</p> <p>Provides administrative support to one or more individuals in a division/department. Responds to inquiries from other areas in the Bank.</p> <p>ESSENTIAL REQUIREMENTS</p> <ul> <li> <p>Performs a variety of duties to assist in smooth and efficient daily operation of the department.</p> </li><li> <p>Performs calculations necessary to obtain data for regular or special reports or documents.</p> </li><li> <p>Retrieves, prepares and manages records of debit alert communication to Banking Centers</p> </li><li> <p>Responds to Banking Center calls or e-mail inquiries on debit card alerts and debit card disputes.</p> </li><li> <p>Retrieves and files various card or ATM compliance documentation.</p> </li><li> <p>Perform essential functions of Resource Card Desk such as Resource Card ordering, card maintenance, card closing, responding to Resource Card internal email requests, working e-forms for Travel Exception cases, card limit increases, card creation function and Test ATM Balancing.</p> </li><li> <p>Exercise common sense and good judgment in decision making.</p> </li><li> <p>Understand the department standards, policies and procedures established by management.</p> </li></ul> <p>EXPERIENCE/SKILLS</p> <ul> <li> <p>Excellent organizational skills and attention to details</p> </li><li> <p>Works effectively in a team.</p> </li><li> <p>Excellent customer service skills.</p> </li><li> <p>Must have proficient verbal and written communication skills.</p> </li><li> <p>Proficient in Microsoft Office Programs; Excel, Access, Word, and Internet Explorer.</p> </li></ul> <p>EDUCATION</p> <p>High school diploma or GED.</p> <p>TRAVEL REQUIREMENTS</p> <p>Minimal or occasional travel for meetings, projects or training as needed.</p> <p>PHYSICAL REQUIREMENTS</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.</p> <p>While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear.</p> <p>EQUIPMENT</p> <p>MS Office PC, fax, phone and standard office equipment.</p>