<p>Posting Number S389P Working Title IT Services Desk Technician FLSA Non-Exempt Pay Grade Non-Classified Advertised Salary Starting at $19.33 Position Status Full Time Appointment Length 12 Months Department Information Technology Services Job Summary/Basic Function</p> <p>The Help Desk Technician is responsible for providing Tier 1 computer support and training to faculty and staff.</p> <p>Minimum Qualifications</p> <p>Requires an associate's degree in computer science or a related field, plus two to three (2-3) years work experience; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.</p> <p>Preferred Qualifications Posting Date 03/31/2026 Close Date Special Instructions Summary</p> <p>Appointment to this position will be contingent upon a satisfactory background check.</p> <p>We believe in work-life balance and keeping time for things we love outside our work. Shepherd University offers generous employee benefits, including:</p> <p>o 13 paid holidays</p> <p>o 24 days annual leave (vacation) per year</p> <p>o 18 sick days per year and the flexibility to use that time to care for immediate family members</p> <p>o Wide range of health insurance and other benefits</p> <p>o 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks</p> <p>o Tuition waivers for employees and their dependents</p> <p>Job Duties</p> <p>Description of Job Duties</p> <p>Assess, diagnose and repair Mac and Windows desktop computers.</p> <p>Provide in person and remote support for faculty and staff technology at the university helpdesk.</p> <p>Stays current with the state of supported applications in general computer technology and enhances existing skills as necessary. Incumbent may be required to acquire additional specialties when practical.</p> <p>Provides on-site information technology support and training to Shepherd University administrators, staff and faculty who are experiencing a wide variety of needs ranging from software installation and configuration to complex problem resolution.</p> <p>Provides in-person and telephone-based resolution for technology to the Shepherd University community including faculty, staff and students.</p> <p>Prepare technical documentation and justification approaches used to troubleshoot and resolve technical difficulties. The documentation includes the following processes: research, analysis, detection and technical solution.</p> <p>Oversee third party technicians assigned to install or repair technical equipment for campus.</p> <p>Image, configure and deliver new and existing computers for campus.</p> <p>Maintains skills and knowledge of advancements for supported applications, as well as computer technologies and enhancing skills as necessary. Incumbent may be required to acquire additional skills when practical.</p> <p>Helps prepare inventories while assisting in developing recurring replacement cycles and maintenance schedules.</p> <p>Provides Tier 1 computer support and training to Shepherd University faculty and staff.</p> <p>Assists students with technical issues at the Help Desk.</p> <p>Performs other duties as assigned.</p>