<p>Paladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach. Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and maintenance of integrated systems including Security, Audio-Visual, and Data Networking systems.</p> <p>Responsibilities</p> <ul> <li>Provide support and troubleshooting of IT and AV systems for end-users, including executives. </li><li>Maintaining help desk ticket queues to ensure proper routing and resolution of issues. </li><li>Escalation to level 2 or 3 staff as situations require more specialized skill sets. </li><li>Configure desktop hardware, software, and peripherals. </li><li>Writes documentation and guides as necessary, provide end-user training. </li><li>Must be willing to carry a mobile phone and provide occasional after-hours support when needed </li><li>Trains users on systems operations and procedures, as needed </li><li>Maintain a positive working relationship with business lines and other departments. </li><li>Provide global support using remote connectivity technologies. </li><li>Endpoint and mobile device provisioning using Microsoft Intune, including logistics and shipping to colleagues. </li></ul> <p>Required Qualifications</p> <ul> <li>Working knowledge of current communications devices and desktop technologies. </li><li>Basic networking skills and troubleshooting including wired and wireless. </li><li>Basic understanding of Virtual Desktops </li><li>Printer device and queue management </li><li>Active Directory password and group membership management </li><li>Basic knowledge and experience of Office 365 and related cloud solutions </li><li>Ability to manage multiple projects, activities, and tasks simultaneously. </li><li>Highly developed verbal and written communications. </li><li>2+ years' experience supporting users in a remote help desk environment preferred. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Detail oriented, organized, able to problem solve, multitask, work effectively under pressure, meet deadlines, and prioritize workload. </li><li>Self-starter and able to take initiative. </li><li>Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. </li><li>Ability to write reports and routine business correspondence. </li><li>Ability to effectively present information and respond to questions from colleagues. </li><li>Demonstrates fundamental knowledge of Windows operating systems. </li><li>Demonstrates basic knowledge of macOS/iOS and Apple hardware. </li><li>A+ certification preferred. </li><li>Expertise in standard software applications (Microsoft Word, Excel, PowerPoint, Outlook, etc. </li></ul> <p>Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.</p> <ul> <li>Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment </li><li>Position is a desk job requiring the use of computer, keyboard, and phone </li></ul> <p>Working Conditions: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.</p> <ul> <li>The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate </li><li>This is an office-based job </li></ul> <p>Benefits:</p> <p>Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.</p> <p>Pay Range: $20.00ph - $25ph DOE</p>