<p>V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!</p> <p>Please visit us at www.v2soft.com to know more .</p> <p>Description:</p> <p>The QA Associate role is integral part of the collaborative Quality Assurance team that listens to Client conversations and scores the AI's ability on multiple dimensions, including understanding what people say, responding appropriately to their concerns, and</p> <p>accomplishing callers' goals. This work is done manually with patience and care; it is not</p> <p>scripted or engineered and does not require the ability to code.</p> <p>Responsibilities:</p> <ul> <li>Monitor customer deployments, identify and report on any bugs or gross errors </li><li>Complete manual test calls for new releases or newly onboarded clients </li><li>Create data for the AI which includes but is not limited to making recordings, writing </li></ul> <p>transcriptions, creating synonyms or sentences for the AI to learn, other text</p> <p>creation, audio verification, and natural language interpretation.</p> <ul> <li>Complete other analyses regarding call data as requested </li><li>Manage work packages, report on how time was used, and complete projects on </li></ul> <p>time</p> <p>V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.</p> <p>https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.</p>