<p>Company Overview</p> <p>Responsible for scheduling and ensuring the successful completion of daily tasks in data center computer operations including escalated support and second level or after-hours oversight. Assist in the training and supervision of data center operations technicians, which includes general supervision of staff.</p> <p>Job Details</p> <p>Duties & Responsibilities: What major responsibilities does this position have and what percentage of time is spent on completing them? (Typically 5 - 7)</p> <ul> <li>Monitor multiple systems and submit batch jobs, perform daily backups, and process email and phone requests (ex: special access to a specific system for project). 25% </li><li>Manage exceptions to run logs; process exceptions with minimal supervision. 15% </li><li>Troubleshoot and assist in resolution of problems such as equipment failure and systems problems. 15% </li><li>Oversee and train data center operations technician on the shift, which includes general supervision of staff. 25% </li><li>Transition to the next shift efficiently; clearly communicate all open issues and status of normal operations. Create shift schedule and ensure that shift is adequately staffed at all times. 10% </li><li>May participate in interviewing of data center operations technician candidates. 5% </li><li>Assist computer operations manager with problem resolution and improvement initiatives. 5% </li></ul> <p>Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job?</p> <ul> <li>Excellent organizational skills. </li><li>Excellent oral and written communication skills. </li><li>Experience in scheduling batch jobs and tape management. </li><li>Knowledge of hardware configurations. </li><li>Knowledge of AS/400, UNIX, Linux, and Microsoft commands. </li><li>Experience in training entry-level computer operators. </li></ul> <p>Qualifications</p> <p>Work Experience &/or Education: What are the minimum education and/or experience requirements necessary to perform this job?</p> <ul> <li>High school diploma required. </li><li>Five years of computer operations experience required. </li><li>Multi-platform operations experience preferred, including AS/400, UNIX, Linux, and Microsoft. </li><li>Experience with ticketing systems (i.e. ServiceNow) </li></ul>