<p>JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your career with an award-winning, customer focused automotive group.</p> <p>We're looking for a SERVICE MANAGER to join our team at FRIENDSHIP NISSAN OF FOREST CITY!</p> <p>Our ideal candidates are reliable, self-motivated and enjoy working with people!</p> <p>What You'll Do:</p> <ul> <li>Hire, effectively train, and supervise all service department personnel </li><li>Enforce safety requirements </li><li>Work closely with the Fixed Operations Director </li><li>Create and exceed objectives for the department, to include an annual operating budget and marketing plan </li><li>Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately </li><li>Match customer requirements and concerns to various service options </li><li>Ensure the customer remains informed and updated throughout the service process </li><li>Maintain customer follow up system to encourage repeat and referral business </li><li>Comply with the federal, state, and local regulations for the department </li><li>Continue education of new products, features, and accessories </li><li>Demonstrate positive attitude consistent with Friendship culture </li></ul> <p>What You'll Bring:</p> <ul> <li>3-years related automotive dealership experience </li><li>Flexibility in a fast-paced environment </li><li>A focus on providing excellent customer service </li><li>The desire to build and support a top performing team </li><li>Excellent communication and relationship building skills </li><li>An ability to work well in process-driven environments </li><li>Organized and detail oriented mindset </li></ul> <p>Compensation and Benefits:</p> <ul> <li>Your compensation will be driven through an aggressive commission structure and will also offer guaranteed income. </li><li>Your benefits package will include medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements. </li></ul> <p>Please note that only well qualified candidates will be contacted for further consideration.</p>