<p>Compliance is critical to Klaviyo's success.Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo's abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset.. As a Compliance Specialist you will drive adherence to internal and external policies such as Klaviyo's Acceptable Use Policy (AUP) through both technology and one-on-one customer engagements. You will help to reduce risk of abuse on the Klaviyo platform while enabling an optimal customer experience.</p> <p>How you will make a difference:</p> <ul> <li>Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and compliance configurations </li><li>Serve as a subject matter expert, engaging with new and existing customers to provide expertise in compliance best practices </li><li>Communicate thoughtfully and effectively to provide answers to questions for both technical and non-technical end users </li><li>Receive, investigate, and address inquiries about compliance enforcement and policies to optimize Klaviyo's reputation in the broader messaging ecosystem </li><li>Work with Klaviyo vendors to remediate compliance issues in a timely manner </li><li>Maintain and optimize compliance systems to mitigate threats and reduce false positives </li><li>Monitor and use abuse prevention tools to address issues of risk in a timely manner to maintain SLAs </li><li>Collaborate with internal and external stakeholders to drive positive compliance outcomes </li><li>Maintain a high level of regulatory expertise in SMS and Email messaging </li></ul> <p>Who you are:</p> <ul> <li>Have availability for a Saturday-Wednesday schedule to help protect against abuse and support our customers during weekend hours. </li><li>A proactive and self-motivated to identify and solve problems; you're comfortable with a high degree of responsibility, ambiguity, and autonomy </li><li>Data-driven, comfortable developing action items from large sets of data </li><li>Capable of learning quickly and mastering complicated systems and manual processes. </li><li>Have experience in the compliance, fraud, abuse or user protection space </li><li>Empathetic and customer-first </li><li>Energized by supporting teammates in achieving mutual goals; you have a passion for driving measurable impact in a dynamic environment </li><li>A brilliant communicator, whether it's in a meeting, an email, or a slide deck </li><li>Experienced with or able to quickly pick-up (a plus): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, Tableau, and Salesforce; DNS, IPs and other networking concepts; Email marketing, SMS marketing and E-Commerce platforms </li></ul> <p>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.</p> <p>Please see the independent bias audit report covering our use of Covey here</p>