<p>Description</p> <p>UX Researcher - Hybrid (Marketing & Communications)</p> <p>25 Amica Way, Lincoln, RI 02865</p> <p>Thank you for considering Amica as part of your career journey, where?your future is our business.</p> <p>At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company's mission and broaden our vision of what's possible.? We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.? Want to learn more about our commitment to diversity, equity, and inclusion? Visit our?DEI page?to read about it!</p> <p>As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.</p> <p>This position requires 3 onsite days on our Lincoln, RI corporate campus as part of a hybrid work schedule.</p> <p>This role does not currently offer employment visa sponsorship.</p> <p>Job Overview:</p> <p>This position will be responsible for all aspects of user research including developing and leading appropriate research strategies, analyzing and synthesizing research findings, and developing actionable insights. The UX Researcher works directly with the other UX Researchers, management and multi-disciplinary teams to ensure that customer needs are translated into engaging experiences across all digital channels.</p> <p>Responsibilities:</p> <ul> <li>Be an advocate for our customers while balancing user needs with business goals </li><li>Identify, plan and execute qualitative and quantitative research methods to uncover user needs, design improvements, and new opportunities </li><li>Conduct field studies, user interviews, surveys, usability tests, A/B testing, card-sorting, expert reviews, and competitive analyses where appropriate </li><li>Create user personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and other artifacts to help drive design vision and strategy </li><li>Prepare and deliver concise, creative and impactful research reports to members of project teams and other stakeholders at all levels within the organization </li><li>May be called upon to handle other duties as required. </li></ul> <p>Requirements:</p> <ul> <li>Bachelor's or Master's degree in a Design Field, Psychology, or related discipline </li><li>3+ years experience of proven, hands-on experience as a user researcher or design researcher </li><li>Deep and broad knowledge of human factors principles and research strategies </li><li>Storytelling and other narratives to create deep empathy for customers and their needs </li><li>Excellent communication, presentation and interpersonal skills; visual communication skills especially valued </li><li>Experience with desktop and mobile app research tools (e.g. usertesting.com, Lookback.io) for moderated and unmoderated remote usability testing </li><li>Experience with Agile development and lean user research methodologies is preferred </li><li>A portfolio demonstrating user research experience </li></ul> <p>Total Rewards:</p> <ul> <li>Medical, dental, vision coverage, short- and long-term disability, and life insurance </li><li>Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. </li><li>Holidays - 14 paid holidays observed </li><li>Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment </li><li>Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution </li><li>Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals </li><li>Generous leave programs, including paid parental bonding leave </li><li>Student Loan Repayment and Tuition Reimbursement programs </li><li>Generous fitness and wellness reimbursement </li><li>Employee community involvement </li><li>Strong relationships, lifelong friendships </li><li>Opportunities for advancement in a successful and growing company </li></ul> <p>Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.</p> <p>The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.</p> <p>About Amica</p> <p>Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.</p> <p>Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.</p> <p>Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the "Is Amica hiring?" section of our FAQ.</p> <p>rp</p>