<p>Who we are:</p> <p>We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.</p> <p>Your mission:</p> <p>Should you decide to accept it...</p> <p>The Senior Event Manager knows that having many talents within the same industry leaves skeptics green with envy. Part Sales, part Service, part Strategy, they put the "M" in multi-tasking.</p> <p>The Nitty-Gritty:</p> <p>What exactly you will be doing...</p> <p>In order to help you understand THIS role within a world-class organization like Virgin, the following list encompasses most of the essential job responsibilities of the Senior Event Manager.</p> <ul> <li>Through the "usual stuff" (venue tours, planning, upselling, detailing) the Senior Event Manager is responsible for servicing the largest and most complex meetings and events in order to meet/exceed the contracted revenue goals (and of course, blowing the clients' expectations out of the water)… they set the bar high and motivate the team to do the same. </li><li>As part of the Events team, they are the first line of communication between their clients and the hotel. They anticipate client needs and special requests, and can't "fanny around" when they see potential opportunities, issues or complaints. Our guests' satisfaction is our #1 priority. </li><li>In addition to the standard BEO and resume meetings, the Senior Event Manager also participates in daily team Rallies and monthly Sales meetings. </li><li>The Senior Event Manager will be responsible for organizing and leading pre & post-event meetings for their assigned groups with the hotel team (and sometimes the clients too). </li><li>All Event Managers are expected to be actively involved in local networking organizations and serve as proud representatives of Virgin Hotels. Through these relationships they get all the hot details on the "goings-on" in the local market. Extra special gold star bonus points if you go for a board position (no really, that's awesome!). </li><li>The Senior Event Manager will continue to develop their professional skills through Virgin Hotels-organized training programs. </li><li>The Senior Event Manager will partner with the Director of Events on special projects including, but not limited to, Delphi reporting, menu building, and F+B minimum audits. </li></ul> <p>What qualities are we looking for?</p> <p>You've got skills? If you can perform the following, then you have come to the right place...</p> <ul> <li>Great team player with the ability to create excellent working relationships </li><li>Exceptional organizational skills in managing multiple simultaneous projects </li><li>Comfortable collaborating with all departments, particularly sales, food & beverage, and (of course) banquets </li><li>Strong communication and customer service skills </li><li>Solid leadership skills; able to positively motivate others </li><li>Able to anticipate needs and over-deliver wherever possible </li><li>Cool under pressure and specialize in problem solving </li><li>Able to break down barriers and resolve conflicts swiftly and seamlessly </li><li>Knowledge of food and beverage preparation, presentation, and service standards </li><li>Desire to think way outside the box when it comes to the guest experience </li><li>Working knowledge all safety and health department procedures, as well as all state and federal liquor laws </li><li>Embody the Virgin cultural MUSTS: enthusiastic, original, innovative, fun, and unapologetically YOU </li></ul> <p>Background must-have:</p> <ul> <li>Current, legal and unrestricted ability to work in the United States </li><li>Minimum 2 years of hotel catering/event management experience </li><li>Strong communication skills - in person, in writing and on the phone </li><li>Proficient basic computer knowledge </li><li>Experience in Delphi, Salesforce, Social Tables a plus </li></ul>